Employee Experience Design, Senior Consultant
Job Description:
Are you a seasoned, thoughtful employee benefits and HR communications leader who thrives in a fast-paced environment and enjoys juggling multiple projects at once? Join our Employee Experience Design team and make an impact through strategic storytelling, innovative solutions and collaboration.
The Role
You’ll be a key part of our cross-functional consulting team, partnering with Fidelity’s external clients—large plan sponsors who administer their employee benefit programs through Fidelity. Here’s what you’ll do to support our clients as they make changes to, boost awareness and understanding of and drive employee engagement in their benefit programs:
- Lead business development opportunities—Identify client challenges and goals, articulate solutions, develop fee estimates and project scopes, close sales, and spearhead business growth initiatives
- Craft communication and change management strategies—Conduct research and analyze data to establish behavior change goals and success metrics, facilitate audience analysis, identify traditional and innovative communication channels, draft key messages, and guide/support discussions about branding and graphic design
- Lead all aspects of project implementations—Prepare project plans and/or direct team members, and lead creation and delivery of project deliverables, including drafting, peer reviews, client edits, graphic design and print/digital distribution; requires managing multiple projects, timelines and vendors with precision and flexibility
- Manage client relationships—Collaborate across internal and external teams to ensure our clients’ objectives are met, we deliver accurate, high-impact work and establish long-term annuity relationships.
- Develop team members—Model Fidelity leadership principles, support talent growth and capabilities and, in some instances, serve as people manager
The Expertise and Skills You Bring
You bring a growth mindset and a passion for continuous learning and improvement. Your strong writing and editing skills help you communicate clearly and effectively across audiences and formats. You’re a thoughtful listener and creative problem solver who thrives in collaborative environments and can confidently advocate for yourself and others. With experience managing multiple priorities and working across teams, you stay organized and adaptable in fast-paced, client-facing settings. You value inclusivity, build trust through your work, and influence outcomes through thoughtful communication. You also understand how organizational communication supports change, engagement and culture.
Your skills and qualifications also include:
Employee compensation and benefits knowledge and subject matter expertise
Consultative selling
Employee experience and total rewards strategy and branding development
Employee value proposition creation and implementation
Workshop design and facilitation
Storytelling and creative briefs
Project management
Data analysis and insight development
People management
Bachelor’s degree (English, Marketing/Communications or related field preferred); Master’s degree (Business, Organizational Change, etc.) or other advanced certification a plus
10+ years of experience
Note: Fidelity will not provide immigration sponsorship for this position.
The base salary range for this position is $103,000-$218,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.