Regional Support Technician
Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.
The Team
Our team enriches and adds value to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for bright individuals to be able to work in a fast pace and dynamic environment with exceptional customer service skills. Performing in a team setting and being able to communicate effectively need to be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while hopefully learning from you in exchange!
The Expertise You Have
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
The Skills You Bring
- Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories
- Detail oriented, ability to work effectively with client and other groups and to hold others accountable for following processes and procedures
- Ability to work independently to meet goals based on requirements
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.
- Understanding of TCP/IP networking protocols.
- Must be able to lift and move equipment up to 50 lbs.
The Value You Deliver
- Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
- Focus on delivering a successful customer service experience.
- Adherence to reporting and escalation procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to successfully complete all requests.
- Special assignments and other work-related duties as required by management.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com
The hourly pay rate range for this position is $28-32 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Fidelity Investments is an equal opportunity employer.