End User Technician
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA!
This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.
- Computer Builds – maintain a supply of computers loaded with our base image
- Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
- Following guidelines to reporting and escalation procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
- Special assignments and other work related duties as the need arises by management.
Education and Experience
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
Skills and Knowledge:
- Broad knowledge of Windows Operating Systems and Client Hardware.
- Ability to excel in a change controlled environment.
- Outstanding analytical and interpersonal skills.
- Ability to work optimally with client and other groups.
- Understanding of TCP/IP networking protocols.
- Ability to think independently to meet goals based on requirements.
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.
Dynamic Working – Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.