Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Technician to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX.
The Role
Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but is not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.Team
Our team enriches and makes valuable contributions to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for forward-thinking individuals to be able to work in a fast pace and dynamic environment with outstanding customer service skills. Performing in a team setting and being able to communicate effectively should be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while learning from you in exchange!The Expertise You Have
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
The Skills You Bring
- Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories
- Detail oriented, ability to work optimally with client and other groups and to hold others accountable for following processes and procedures
- Ability to work independently to meet goals based on requirements
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
- Understanding of TCP/IP networking protocols.
- Must be able to lift and move equipment up to 50 lbs.
The Value You Deliver
- Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
- Focus on delivering successful customer service experience.
- Alignment to reporting and critical issue procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to optimally finish the requests.
- Special assignments and other work-related duties as required by management.