Field Service Representative for Sasebo, Japan

Coastal Pacific Food Distributors

EOE/AA/M/F/Vet/Disabled


Position Title: Field Service Representative for Sasebo, Japan

Description

The Field representative based in Sasebo, Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.

Roles & Responsibilities:

• Provide responsive, professional customer service to U.S. military installations and Navy ships.
• Oversee operations at the Fukuoka warehouse facilities.
• Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities.
• Resolve customer concerns and coordinate corrective actions with the appropriate teams.
• Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support Contracting Officers Representative (COR), and CPFD service providers.
• Coordinate with CPFD team members across all service areas to support customer requirements.
• Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutes for items not in stock (NIS), and accurately process customer-requested changes to quantities and delivery dates.
• Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries.
• Track inbound containers and recommend transfers between warehouses to support inventory replenishment.
• Oversee Deli, Bakery, and GSA operations in southern Japan.
• Provide service support for Air Force Non-Appropriated Fund (AFNAF) operations as assigned.
• Perform other related duties as assigned.

Job Requirements:

Education:

HS Diploma or GED equivalent

Experience:

Customer Service, Distribution, Logistics and/or Sales experience a must. Prior military experience preferred.

Additional Qualifications:

• Ability to work independently without direct supervision
• Demonstrate the ability to communicate effectively, in writing and orally with internal and external customers/vendors.
• Strong and dependable team player
• Detail oriented, time management and multitasking skills a must.
• Must complete and pass a background check to obtain SOFA Status
• Must have a vehicle and authorization to drive on all local military bases

Computer Skills:

• Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs

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