Guest Relations Coordinator- Part Time
Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
•A choice of medical plans that are best in class
•Dental and Vision Insurance
•Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
•Adoption Assistance
•Short-Term and Long-Term Disability
•Life, Accident and Critical Illness Insurance
•Identity Theft Protection
•Employee Assistance Program
•Business Travel Insurance
•401(k) Retirement Plan
•Flexible Spending Accounts
•Tuition Reimbursements up to $5,250 per year
•Quarterly Restricted Stock Units Program
•Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!
POSITION SUMMARY & ESSENTIAL FUNCTIONS
Serves Texas Roadhouse, Bubbas33, and Jaggers guests by answering inquiries, resolving problems,
fulfilling requests and maintaining the Guest Relations database. Other responsibilities include but not
limited to:
• Answer Guest Relations calls conveying care and concern
• Take detailed, accurate notes on all guest calls using the Guest Relations ServiceNow
application
• Employ critical thinking skills, de-escalation, and available resources to correctly address guest
concerns in a timely manner
• Use discretion in deciding when to redirect sensitive guest issues to the correct department
when appropriate (Risk, Public Relations, Employee Relation, Crisis Team, etc.)
• When requested by restaurant management, advise on obtaining successful guest resolutions
• Utilize Guest Relations database reporting tools to provide critical follow up communication to
restaurant partners
• Assist guests in reconciliation of gift card issues
• Respond to social media for guest recovery opportunities
• Read and review all concerns that are submitted via the TXRH website to classify and assign
correctly
• Follow up with stores, Market Partners and guests for open cases past 48 hours
• Support full time team members case regions as needed
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions.
POSITION QUALIFICATIONS
Education: High School Graduate or General Education Degree (GED)
Experience: Six months to one-year experience in restaurant operations, hospitality or guest services.
Computer Skills: Microsoft Outlook, Word, Microsoft Teams, and Excel
For remote option, internet and a quiet place to work is required
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. We as a company do not provide sponsorship for employment-based visas.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.