Guest Relations Coordinator, Part-Time

Part‑Time Guest Relations Representative, Remote
Schedule: Every Thursday, Friday, Saturday | 11:30 AM – 8:00 PM EST
This is a part‑time remote position with a consistent weekly schedule.

Ready to Love Your Job?

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks
At Texas Roadhouse, our guests come first—and this role is all about making sure they feel heard, cared for, and valued. As part of our Guest Relations team, you’ll be the voice of empathy and problem‑solving, helping turn concerns into positive experiences. If you enjoy helping others, thinking on your feet, and being part of a team that truly cares, this is a seat worth pulling up to.

What’s On Your Plate

• Answer guest relations calls with genuine care and concern
• Document guest interactions accurately using our ServiceNow Guest Relations system
• Use critical thinking and available resources to resolve guest concerns quickly and effectively
• Route sensitive issues to the appropriate internal teams when needed (Risk, PR, Employee Relations, Crisis Team, etc.)
• Partner with restaurant management to support successful guest resolutions
• Use reporting tools to provide timely follow‑up communication to restaurant partners
• Assist guests with gift card questions and reconciliation
• Respond to social media messages to support guest recovery efforts
• Review and classify concerns submitted through the Texas Roadhouse website
• Follow up with stores, Market Partners, and guests on cases open longer than 72 hours

Your Recipe for Success

• High school diploma or GED
• 6 months to 1 year of experience in restaurant operations, hospitality, or guest services
• Working knowledge of Microsoft Outlook, Word, and Excel
• Strong communication skills, attention to detail, and an empathetic approach
• Ability to use sound judgment and discretion in sensitive situations

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.