Guest Services Coordinator, Executive Education
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources; enrollment and admissions; and finance.
Job Description
Job Summary
As a Guest Services Coordinator, you will be an integral part of our front-line customer service team, dedicated to delivering seamless and outstanding service to our program participants. This role is ideal for individuals with a passion for the intersection of hospitality, education, and customer service, whether from the hospitality industry, restaurant service, conference centers, or other customer-facing roles. We value candidates who are calm, collected under pressure, and possess a keen attention to detail.
This role requires that you are 100% onsite at our Boston, MA based campus as the role is not eligible for remote and/or hybrid work.
Position Description / Responsibilities
- Provide exceptional customer service to an internationally diverse group of program participants, anticipating their needs and ensuring a positive and satisfying experience.
- Coordinate program office space, supplies, and services for various programs and teams.
- Work with internal operations staff to ensure that the program facilities are maintained to the highest standards.
- Act as a liaison with external vendors to deliver services to program participants.
- Assist with special projects within Program Delivery, IT, MBA Services, and other departments as needed.
- Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
- Perform other duties as assigned.
Qualifications
Basic Qualifications
- High School Diploma, GED, or equivalent is required.
- 3+ years of experience in administrative support role(s) is required.
- Education beyond high school may count toward experience.
- Microsoft Office (Word, Excel, PowerPoint and Outlook) experience is a must.
Additional Qualifications and Skills
- Minimum of 3 years of customer service experience in any customer-facing role.
- Availability for consistent full-time on-campus schedule weekly, with regular additional shifts to assure coverage as needed.
- Strong organizational and event management skills.
- Ability to juggle multiple priorities, take initiative, and work effectively in a team approach.
- Excellent communication and interpersonal skills.
- Flexibility, energy, diplomacy, and attention to detail.
- Experience in high-end service roles is a plus.
- Background in hospitality education is a plus, but not required.
Additional Information
Standard Hours: This is a 40 hours/week, overtime eligible position.
Expected Offer Range: $65,000 to $68,000 annually, commensurate with experience
Visa sponsorship: Harvard University is not able to provide visa sponsorship for this position.
Pre-Employment Screenings: Identity
Other Information:
This role requires that you are onsite at our Boston, MA based campus as the role is not eligible for remote and/or hybrid work.
A cover letter is required to be considered for this opportunity.
Interviews may be conducted virtually (via Zoom) or in person.
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 053. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.