Head of Technology Infrastructure & Digital Employee Expereince (DEX)

Head of Technology Infrastructure & Digital Employee Experience (DEX)

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

CHANEL is now hiring a Head of Tech Infrastructure & Digital Employee Experience (DEX) for the US TECH team in New York City. Our CIO is seeking a transformative Head of Tech Infrastructure & DEX to lead a pivotal evolution in how technology empowers our people and operations. This executive will have strategic and operational ownership across three critical pillars: Global Infrastructure & Operations, Corporate Client Support & Employee Journey, and VIP Services & Internal Events.

In this role, the ideal candidate will be entrusted with architecting a future-ready technology environment—one that seamlessly blends resilience, agility, and elevated service to support our distinctive culture and global scale. Beyond functional oversight, this position will be central to reimagining the organizational construct, ensuring the right capabilities are aligned at the right levels, with top-tier talent empowered to deliver excellence. This is a rare opportunity to shape the digital backbone of a luxury brand undergoing an ambitious technology transformation, with a clear mandate to harmonize innovation, service culture, and operational excellence. This Head of Tech Infrastructure & DEX will collaborate closely with Divisional leadership, Digital CX, Brand Communications, Global and other key stakeholders to ensure the seamless integration of CHANEL TECH_ initiatives supporting divisional objectives.

The ideal leader will bring at least 20 years of experience in hands-on IT, Tech Service Delivery, Infrastructure support, with a proven track record of leadership and innovation.

What impact you can create at CHANEL:

The Head of TECH Infrastructure & DEX will elevate the IT function from a technology provider to a business solution provider through an enterprise mindset:

• To develop internal services that selects technologies, leads continuous improvement of CHANEL TECH_ organization, ongoing development & delivery of solutions

• The infrastructure of tomorrow: a data center strategy and secure interfaces for external services

• To strive for the overall stability and availability of the CHANEL USinfrastructure and data center

• Provide management and direction for both the Infrastructure and Service delivery teams and to elevate their capabilities

• Formulate the Regional IT Infrastructure Strategy by taking into consideration the latest business needs and the Global IT Infrastructure Strategy

• To elevate the Corporate Support Service in accordance with the mission under the IT Transformation roadmap

• Strengthen the strategic partnership with suppliers

• Elevate the VIP Service in partnership with GIS

You are energized by:

• Delivering excellence in a highly collaborative and dynamic work environment

• Navigating complexity and driving consistent transformation and change 

• Curiosity and high learning agility

• People leadership, coaching and development 

What you will bring to the team:

Strategic & Transformational Leadership

• Proven leadership of large-scale transformations—upgrading legacy environments, re-architecting service models, and embedding automation and innovation across IT operations.

• Big-picture thinker with an eye on macro trends, future disruptions, and shifting employee expectations

• Acts as a catalyst for innovation—stimulating new ways of working, leveraging technology to improve experience and outcomes.

• Challenges the status quo constructively; curious, forward-thinking, and grounded in delivering real business value

• Passion and Industry Fit: Strong enthusiasm for infrastructure, tech and digital employee experience with a keen interest in contributing to the luxury retail sector, demonstrating an understanding of its unique challenges and opportunities

• Possess an innovative mindset and able to go beyond the boundaries in looking for new ways of doing things

Operational Excellence & Technical Acumen

• Complex Problem Solving and Systems Thinking: Leverages deep technical acumen and a systems-oriented mindset to resolve multifaceted infrastructure and service challenges, while continuously optimizing digital employee experience at scale

• Proven experience in Infrastructure and Operations with working knowledge on Enterprise Architecture and Information Security

• Rooted in the VUCA methodology (i.e., Volatility, Uncertainty, Complexity,& Ambiguity).

• Solutions mindset; exceptional problem-solving skills and being able to connect the dots within a complex work environment

• Proven track record in managing external vendors and establishing a strong partnership and relationship with them.

• Strong enthusiasm for infrastructure, tech and digital employee experience, with deep experience in IT operations.

People Leadership & Organizational Development

• A builder of high-performing, cross-functional teams

• Excellent at developing people and building a future talent pipeline

• Strong people development skills and able to build the future talent pipeline.

• Leads with integrity and humility. Holds high standards, encourages risk-taking, and learns visibly from experience

• Culturally savvy with good conflict management skills to interact with people of different cultural backgrounds and beliefs

• Embodies cultural fluency—comfortable across geographies, able to lead through nuance and respectful challenges

Executive Engagement & Stakeholder Management

• Executive Communication and Enterprise Collaboration: Excels at building trust and alignment across diverse stakeholders—including IT, HR, Finance, and Business Units—translating complex technical initiatives into clear business value at the executive level

• Exceptional presentation skills with the ability to articulate complex tech concepts to senior leadership and business stakeholders, driving informed decision-making

• Skilled at stakeholder management across regions and cultures

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Position Logistics:

• The position is based in New York City, hybrid (3) days on-site at the CHANEL Manhattan Office.Some work requiredonsite in Piscataway, New Jersey.

• Minimum of 20 years of experience in hands-on IT, Tech Service Delivery, workplace platforms and Infrastructure support, with a proven track record of leadership and innovation. Knowledge of Enterprise Architecture and Cyber Security desired.

• Premium or Luxury Retail Experience preferred

• Bachelor's Degree, or higher, in information technology, computer science, information systems, business or similar required

• Travel may be required

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*Chanel, Inc. reserves the right to edit, change, or make exceptions to designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $248,600-$300,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

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Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

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Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

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Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

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Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

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Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

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*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.