Helpdesk Support (#25-149)

Strategic Analysis, Inc. (SA) is seeking a versatile, skilled Helpdesk Support to join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA. Candidates will be interacting with all employees at the organization.

• Tier 1 and Tier 2 help desk support
• Office 365 and corporate application support
• Strong communication skills
• Experience supporting Windows 11 and macOS operating systems
• Years of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)
• Education: B.S. in Information Technology or related field or equivalent work experience/certifications
• Ability to obtain DoD Secret clearance

Preferred Skills:

• Experience with helpdesk ticketing systems
• Active Directory and User Account Management
• Experience with Microsoft 365 applications and Intune
• Setup and imaging of new computers
• VPN setup and troubleshooting

Job Requirements

• Relevant certifications: CompTIA Sec+, Net+, Microsoft Certified Professional
• Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardware
• Monitor the support email and phone line to manage support requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.)

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