Homecare Coordinator-PACE-Fort Myers

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Benefits Day 1
Schedule Monday - Friday
Mileage reimbursement

Supervisory Responsibilities

Direct

None

Indirect

Scheduling of all assignments

Decision Making Latitude

Individual Decision Making Parameters

Within scope of daily performance of position.

In Collaboration with Management

Any decision beyond daily function of position

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all. The requirements in this job description are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.

Education and Experience

High school diploma or general education degree (GED) is required. Must have one or more year’s experience with a frail or elderly population. Experience working with outside agencies and customer service experience is preferred.

Certificates, Licenses, Registrations

Must possess a valid Florida driver’s license, current auto insurance, and reliable transportation.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to communicate, concentrate and document effectively and accurately.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Equipment and Machines Used

Computer Printer Photo Copy Machine

Telephone Fax Machine

Adding Machine/Calculator

*All other routine office and/or company equipment.

Position Requirements (not all inclusive)

Responsible for the development and implementation of homecare services for program participants.

Assess the homecare needs of a frail elderly population, and identify and develop specific plans of care.

Collaborate with other disciplines to ensure that quality services are provided to meet participant needs.

Maintain an awareness of patient/family/caregiver needs and problems.

Coordinate and authorize all durable medical equipment, consumable supplies, environmental adaptations and other home services.

Coordinate scheduling of outside agency staffing and agency education, specific to PACE requirements.

Perform computer entry to include patient care and demographic data, timesheets, careplans and reports. Computer input is independently updated as needed and accurately entered in a timely manner. Reports, lists and other data are generated accurately and timely. Distribute all changes of information. Proactively and independently prepare reports. Anticipate needs based on activities of team.

Communicate and collaborate with members of the IDT in care and services to patients/families.

Demonstrate collaborative communication. Actively participate in Interdisciplinary team meetings.

Review invoices for PACE Home Services, monitor requisitions as appropriate.

Conduct annual Home Care Service Agency audit.

Process service requests for homecare needs as required. Facilitate coordination, delivery and pickup of DME/supplies. Seek assistance/clarification when needed. Vendor receives specific information and reports minimum dissatisfaction. Data entry is complete for items needed and ordered, date and initial order number, time needed and other special information. Patient/family/caregiver satisfaction.

Provide external/internal customer service. Communicate and collaborate with members of the IDT in care and services to patients/families in a friendly and positive manner. Provide assistance to staff members in locating documentation and/or information. Answer questions from the health care community appropriately.

Conduct unscheduled home visits as requested by IDT to ensure compliance with POC.

Key Competencies (All Employees):

Organizational Commitment - Supports the organization, its Mission, Covenants, Operating Principles, and Values Statement.

Adaptability – Adapts to changes in the work environment. Manages competing demands. Changes approach or method appropriately to best fit situation. Deals well with frequent change, delays or unexpected events and adjusts priorities accordingly. Readily accepts and shows positive commitment to change.

Attendance/Punctuality/Reliability - Arrives at work promptly and limits unnecessary time away from work; provides advance notice whenever possible. Supports the team by being dependable and present at work; is willing to work overtime as needed.

Computer Skills – Maintains proficient computer skills and knowledge as required for the job.

Customer Relations – Carries out responsibilities of position in a manner that exemplifies excellent customer service. Demonstrates integrity, respect and compassion in dealing with all internal and external. customers. (Patients, families, staff, peers)

Image -. Conducts self in a professional manner in accordance with Hope values and takes appropriate courses of action. Conveys confidence from others through professional presentation (e.g., appearance, demeanor, cleanliness).

Initiative - Uses self-initiative to achieve goals. Demonstrates persistence and overcomes obstacles. Routinely measures self against standards of excellence and seeks opportunities for improvement. Accepts new or additional responsibilities enthusiastically. Works positively with other staff members and assumes responsibility for individual, team and organizational performance. Collaborates with others to effectively achieve results.

Interpersonal Skills – Focuses on solving conflict, not blaming. Listens to others without interrupting Remains open to others’ ideas and demonstrates a willingness to try new approaches. . Works collaboratively with peers and/or IDT problem solving situations. Remains calm and uses sound reason when dealing with emotional topics.

Work Performance – Shows interest and enthusiasm in work and organization as an entire unit. Is productive and completes job expectations productively and efficiently. Uses Hope’s resources appropriately. Continues to learn. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Requests assistance from supervisor appropriately. Meets time commitments. Adheres to all aspects of organizational compliance and regulatory issues, including policy and procedures Maintains confidentiality..

Professional Certification and License – Maintains appropriate and required job certifications and/or license. Seeks out other professional development opportunities. Shares learned knowledge with others.

Safety - Ensures that all work is performed in a safe manner to prevent injury. No avoidable accidents within evaluation period. Exhibits use of Universal Precautions.

Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. Consistently represents Hope with integrity and professionalism.

Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service.

When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.

Assist with special projects, as requested.

All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are required to wear personal protective equipment according to organization policy. Any employee who while operating a motor vehicle on behalf of Hope, is required to comply with the Florida State law regarding seatbelt usage (e.g., seatbelts are required to be used).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.