Homeownership Coordinator
Homeownership Coordinator
Posting Description
The Homeownership Coordinator provides essential administrative and operational support to the Homeownership Program and the Homeownership Manager by working with clients through the homeownership application process from intake through closing or final disposition. This role coordinates with buyers, lenders, title companies, insurance providers, appraisers, down payment assistance (DPA) providers, and internal teams to ensure accurate documentation, timely processing, and compliance with program requirements. The Homeownership Coordinator maintains organized, complete, and audit-ready records, tracks application statuses, prepares correspondence, and helps facilitate a smooth and positive buyer experience. This position plays a key role in supporting ongoing homeownership services by assisting with post-closing communication, mentorship coordination, and resource distribution throughout the homeowner’s journey.
Essential Functions
* Provide administrative and operational support to the Homeownership Clients throughout the homeownership application process from intake through closing or final disposition.
* Process, route, and track incoming mail, documents, and correspondence related to homeownership applications from clients, lenders, down payment assistance providers, insurance companies, title companies, and other partners to ensure timely processing.
* Process loan application intake, file setup, review for completeness, and preparation of loan files for review by the * Homeownership Manager.
* Monitor application deadlines and proactively follow up with clients regarding required documentation or next steps to keep files moving forward.
* Prepare and submit down payment assistance (DPA) applications in a timely manner to keep targeted closing dates on track.
* Conduct loan processing functions, including calculating income, debt-to-income ratios, and documenting preliminary qualifying metrics as directed.
* Order and track third-party services such as appraisals, surveys, verification of employment (VOE), insurance, and related requirements.
* Maintain accurate, complete, and audit-ready applicant and homeowner records in organizational databases and file systems.
* Prepare, organize, and distribute documentation, notices, and correspondence related to applications, closings, and post-closing services in compliance with lending and regulatory requirements.
* Communicate professionally with buyers, lenders, DPA providers, title companies, appraisers, insurance companies, and internal staff to support timely resolution of applications, document all communications appropriately.
* Respond to phone calls, emails, and mail within 48 business hours, providing courteous and accurate customer service.
* Answer inquiries regarding program guidelines and application processes, while appropriately referring qualification determinations to the Homeownership Manager.
* Support the closing process by coordinating documentation, tracking required items, scheduling meetings, and ensuring information is available for reporting and finance purposes.
* Provide administrative and logistical support for Homebuyer Orientations, including scheduling, setup, materials preparation, registration, and follow-up communication.
* Coordinate sweat equity tracking and documentation for approved homebuyers, ensuring participants remain informed and compliant with program requirements and Habitat U classes.
* Assist with post-closing homeowner communications, mentorship coordination, and distribution of internal and external resources.
* Collaborate with Housing Counseling, Education, and other internal teams to track buyer progress, readiness milestones, and program compliance.
* Assist other departments as needed to support organizational operations and customer service goals.
* This is not a comprehensive list other duties as assigned[JG2.1]Other duties as assigned.
Competencies
* Strong organizational and time-management skills with the ability to manage multiple files and deadlines simultaneously
* High attention to detail and accuracy in data entry and document management
* Excellent written and verbal communication skills
* Customer service-oriented mindset with professionalism and empathy
* Ability to maintain confidentiality and handle sensitive client information
* Proficiency with databases, spreadsheets, document management systems, and standard office software
* Ability to follow established procedures and adapt to changing priorities
* Experience in administrative support, housing programs, nonprofit, lending, or real estate environments preferred
* Ability to work collaboratively with internal teams and external partners
* Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds
* Proficient in Microsoft Office Suite
* Ability to learn Loan Origination software (Path)
* Ability to learn Project Management software (Microsoft Planner)
* Ability to learn Salesforce.
Required Education and Experience
* High School diploma required.
* 1 year administrative, mortgage lending, housing counseling, or equivalent experience experience in homeownership programs, housing services, loan processing, or related field.
* Ability to obtain a Qualified Loan Originator (QLO) certificate within the first 90 days of employment (requires a credit check) and maintain certification annually; training provided by Habitat.
* Must obtain Anti-Money Laundering certificate within the first 90 days and maintain annually: training provided by Habitat.
* Must obtain Safeguarding certificate within the first 90 days and maintain annually: training provided by Habitat.
Preferred Education and Experience
* Associate’s degree or higher.
* Bilingual preferred; fluency in Spanish or Creole highly desirable.
Compensation
* Starting at $21.00 per hour based on experience
Benefits
* Health insurance – Paid at 80% for employee only
* Benefit options paid 100% for employee only
- Short-term disability
- Long-term disability
- Life insurance 1x salary up to $125,000
* Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
* Retirement plan with match up to 5% first of the month after 30 days
* Paid Holidays – 12 per year
* Flexible paid time off
* Telecommuting options
* Book club and engagement activities
* Wellness initiatives
* Public Service Loan Forgiveness Eligible Employer
To Apply:
Please visit our website at www.habitatorlando.org/employment to apply.
Office Location:
Main location: 4116 Silver Star Rd. Orlando, FL 32808
#LI-aff
About
Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.
HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Function
US Affiliate
Auto req ID
10762BR
Position Category
Affiliate-Opportunity
Position Type
Affiliate
Geographic Location
North America
Location
Orlando, F
Affiliate Name
Habitat Greater Orlando & Osceola County