The Supervisor serves as a key liaison between HR Shared Services, HR Business Partners, HR COEs, and field management/leadership, ensuring consistent application of policies, procedures, and service standards.
Key Responsibilities:
People Leadership & Team Management
· Supervise, coach, and support HR Shared Services team members, including onboarding, training, performance feedback, and development planning.
· Assign and prioritize daily work to ensure service levels, deadlines, and quality standards are consistently met.
· Act as first point of escalation for complex associate, manager, or HR Partner inquiries.
· Foster a service-oriented, collaborative, and compliant team culture.
Operational Oversight
· Oversee execution of HR administrative and transactional processes, including:
o Pre-employment activities (background screening, drug testing)
o Associate transfers, rehires, and employment status changes
o HRIS transactions and data audits
o New hire paperwork and onboarding support
o AskHR associate inquiries and case management
o CDK clock number assignments for Retail positions
o Personnel record management
· Ensure processes are executed in accordance with company policies, internal controls, and applicable laws.
· Provide Sr. Manager with reports and metrics on team performance.
Quality, Compliance & Continuous Improvement
· Monitor work quality, identify trends or recurring issues, and implement corrective actions as needed.
· Partner with Sr. Manager, HR Operations on process improvements, standardization, and documentation.
· Support audits, data requests, and reporting related to HR Shared Services.
· Ensure proper handling of confidential associate information and adherence to data privacy standards.
Cross-Functional Partnership
· Collaborate effectively with internal and external partners/vendors to ensure successful execution of HR Shared Services activities and support process improvement efforts.
· Partner closely with HR Business Partners, Payroll, Benefits, HR Technology, and field leadership to resolve issues and improve service delivery.
· Communicate process changes, updates, and expectations clearly to internal stakeholders as applicable.
· Provide subject-matter guidance on HR Shared Services workflows and escalation paths.
Qualifications & Experience
· High School diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business, or related field preferred
· 3–5 years of progressive HR administrative or HR Shared Services experience
· Prior experience leading or mentoring team members preferred
· Strong working knowledge of HRIS systems, payroll and benefits processes, and HR compliance requirements
· Proven ability to manage multiple priorities in a fast-paced, high-volume environment
Skills & Competencies
· Strong written and verbal communication skills
· Excellent customer service mindset with a solutions-oriented approach
· High attention to detail and commitment to accuracy and compliance
· Strong organizational and time-management skills
· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
· Ability to analyze issues, identify root causes, and recommend improvements
Work Environment
· Office or shared services environment
· Regular interaction with associates, managers, and HR partners across the organization
· May require flexibility during peak periods (e.g., onboarding cycles, annual processes)
This role reports onsite Mon-Thursday with Friday from home office
Salary range is $75-$85k with bonus
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.