Human Resources Benefits Analyst

Human Resources Benefits Analyst

Interested candidates must apply to the Human Resources Benefits Analyst posting by visiting careers.paturnpike.com by August 27, 2025.

Posting Start Date: August 14, 2025 Posting End Date: August 27, 2025 Position Number: 80006938 Union: Non-Union FLSA Status: Salaried Exempt Department: Human Resource Services - Benefits Salary Grade: E-13 Salary Range: $55,848.00 - $83,803.20 Employment Type: Full Time Building Location: Central Office Building Building Street: 700 S. Eisenhower Boulevard Building City: Middletown Building State: Pennsylvania (US-PA) Building Zip Code: 17057

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

Hybrid Work - combination of remote and in-person reporting

Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. 

 

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

 

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This position is responsible for the administration and day-to-day management of the Pennsylvania Turnpike Commission (PTC) self-insured healthcare benefits and retirement plans for new hires and existing union and non-union employees. Work at this level is distinguished by the ability to work independently on intermediate level HR programs/projects that involve professional analysis and the application of technical principles. Work is generally performed with independence and reviewed by a manager, or designee, for direction and end results. May provide guidance and direction to new or lower-level staff and interns.

Essential Functions & Responsibilities

Performs activities and analysis in support of employee benefits, new employee benefits and retirement sessions, projects, and/or special assignments. Recommends and implements changes to facilitate effectiveness for assigned areas. Collaborates and participates on project/program teams and meetings.

Serves as a customer service representative and provides guidance on employee benefit related issues, completion of documents, and technical navigation. Interprets and familiarizes employees with established policies, procedures, laws, and regulations. Escalates higher-level issues and concerns to the appropriate specialist or manager.

Collaborates with third-party administrators regarding employee benefit issues, monitors COBRA, processes employee and retiree vendor invoices and tracks leave of absences in correlation with employee benefit contribution. 

Reviews and processes requests and system changes promptly, confidentially, and professionally. Ensures requests comply with established policies, procedures, laws, and regulations.

Assists with the Requests for Proposal (RFP) and Requests for Quotation (RFQ) process. May draft and/or distribute employee communications regarding changes. 

Reviews contract language and conducts first-level validation of information for monthly invoicing.

Composes, modifies, and/or proofreads correspondence, reports, and other communications related to assigned program areas. Ensures consistency with PTC policies and procedures. 

Maintains and updates HRIS and other automated systems. Generates, customizes, and analyzes reports. Identifies needs and submits tickets for basic system changes, assisting with higher-level system changes.

Researches, gathers, and analyzes data. Provides detailed recommendations with data driven justification. 

Drafts, modifies, administers, schedules, and conducts trainings, skills assessments, and/or orientation classes. Assesses training needs and provides guidance for appropriate training methods. Prepares necessary resources for trainings including visual aids, presentations, surveys, exercises, instructors, facilities, etc.

Performs varied administrative support such as scanning, renewals of publications/professional memberships, ordering supplies, answering phones, maintaining office equipment, and maintaining files.

Maintains HR intranet/extranet to ensure information regarding programs remains current.

Attends HR related seminars and researches industry updates to stay current on trends and legal requirements related to assigned program area(s).

Maintains confidentiality and appropriately handles sensitive issues. Maintains confidential records, files, and documentation.

Provides factual information and/or testimony during hearings when needed.

Participates in meetings, trainings, and other events.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Seven (7) years of experience in human resources.
– OR – 
Three (3) years of experience in human resources AND a bachelor’s degree in human resources, business administration, or related field.
– OR – 
One (1) year as a Human Resources Associate, Administrative Officer, or Executive Administrative Assistant in the Human Resources Department with the PTC.
Equivalent combination of education and/or experience may be accepted. 

Must demonstrate proficiency in applicable Microsoft programs. A skills assessment may be required prior to interviewing for this position.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Customer Service

Research Skills

Communication Proficiency

Reliability

Business Writing

Teamwork Orientation

Analytical Thinking

Active Listening

Human Resources

Attention to Detail

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. May occasionally work outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits 

 

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.  

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.