Implementation Communication Consultant
Marketing / Communications / PR
Implementation Communications Consultant – Contractor
The Role
As an Implementation Communications Consultant, you will build and complete the participant communications strategy during their plan transition. You will deliver high quality, critical information to plan participants, via email and print delivery, during periods of change. Your focus will be on corporate actions with existing Fidelity clients.
You will work with multiple client projects simultaneously, depending on the level of complexity. Your efforts will help Fidelity profitability by offering efficient, digital solutions that engage participants. You will partner internally with key business partners in implementation, including legal and production to meet client expectations. You will partner externally with key collaborators like plan sponsors, consultants, and Fidelity’s vendors.
The Role
As an Implementation Communications Consultant, you will build and complete the participant communications strategy during their plan transition. You will deliver high quality, critical information to plan participants, via email and print delivery, during periods of change. Your focus will be on corporate actions with existing Fidelity clients.
- Coordinate with the client on a communication & education strategy for the project, uncovering key client priorities and needs
- Highlight Fidelity's customization abilities and build into the strategy (where applicable) while positioning Fidelity’s standard processes
- Review project requirements and estimate the client cost to complete, by building a communications project plan or timeline, securing communication requirements and provide status updates throughout the life of the project
- Acquire client, plan and project information from the client, internal partners, and prior record-keeper to develop communications
- Draft communications, employee meeting presentations, and other informational components ensuring cost efficiencies
- Review communications with Fidelity legal/compliance, internal service team and the client.
- Coordinate production, setup, and delivery of communications
- Hold communication collaborators accountable for delivery dates and document completion dates
- Experience in employee benefits communication and/or financial services preferred
- At least 2 years' communications consulting experience preferred
- Confirmed project management experience required
- Confirmed understanding of communication processes from writing and editing through distribution across print and email
- Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message
- Ability to think critically and make decisions independently
- Knowledge of the communications and financial industry standards
- Consultative selling skills and experience
- Strong client servicing skills
You will work with multiple client projects simultaneously, depending on the level of complexity. Your efforts will help Fidelity profitability by offering efficient, digital solutions that engage participants. You will partner internally with key business partners in implementation, including legal and production to meet client expectations. You will partner externally with key collaborators like plan sponsors, consultants, and Fidelity’s vendors.