Information Technology Administrator

JOB CLASSIFICATION SUMMARY

Job Classification Title: Information Technology Administrator

Working Title(s): IT Administrator

Who we are

The City of Tolleson is seeking a knowledgeable and detail-oriented Information Technology (IT) Administrator to join the Technology Services Department. This full-time, exempt position performs professional-level work in the design, installation, support, and maintenance of the City's critical technology infrastructure. The IT Administrator plays a key role in ensuring reliable network operations, strengthening cybersecurity measures, supporting departmental technology needs, and implementing innovative solutions that enhance Citywide systems.

Position Description

The IT Administrator administers and maintains the City's core systems, including Active Directory, Exchange, DNS/DHCP, file servers, and enterprise applications. Responsibilities include monitoring and analyzing system health, applying updates and patches, and ensuring the integrity and security of City technology resources. The Administrator serves as an escalation point for complex technical issues, provides advanced support to staff, and develops documentation, procedures, and training to improve technology use across the organization. In addition, this position manages and executes technology projects by coordinating with internal departments and external vendors on system installations, upgrades, and maintenance to ensure solutions are effective, secure, and aligned with organizational needs. The ideal candidate will be proficient in Cisco and Fortinet networking devices.

Key technical responsibilities include:

• Managing Microsoft technologies such as Windows Server, Active Directory, M365, Exchange Online, and Azure services.
• Configuring and managing Azure Active Directory, including SSO, MFA, and conditional access.
• Overseeing virtualization platforms (Hyper-V/VMware), networking components, and storage solutions.
• Leading and supporting cloud migration projects.
• Monitoring performance and availability, and resolving escalated Tier 2/Tier 3 issues.
• Managing patching, updates, and backup processes.
• Ensuring compliance with IT security policies and industry standards.
• Collaborating closely with IT leadership and coordinating with vendors to support IT strategy and project execution.

Qualifications

Candidates must hold a bachelor's degree in Computer Science, Management Information Systems, or a closely related field, and have at least two years of directly related experience. An equivalent combination of education and experience will also be considered. A valid Arizona driver's license is required at the time of hire, and specialized IT certifications issued by recognized industry certification boards are preferred. Prior experience working in a local government environment is also desirable.

Applicants should demonstrate knowledge of computer hardware and software, information technologies, LAN/WAN networking, telecommunications systems, cybersecurity practices, and Microsoft Office applications. They should also possess strong skills in troubleshooting and resolving technical issues, analyzing complex systems, administering servers and applications, and communicating technical information clearly to non-technical audiences. The ability to manage projects, prepare documentation, and collaborate effectively with multiple stakeholders is essential, along with a strong commitment to providing excellent customer service in a government environment.

Closing Date: Open until filled Hiring Salary:$83,022.32 - $101,000.00 Annually D.O.E.

Applications reviewed weekly, with first review October 6, 2025

Additional Application Information

It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.

Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at 623-474-4989.

EOE/M/F/D/V/SO