IT Business Analyst

JOB SUMMARY

Acts as a liaison between the application needs of internal customers and the Technology team and actively prioritizes requests to ensure needs are met. Identifies and documents user/member requirements to ensure that business problems can be solved with available applications and, if not, actively pursues alternative applications and/or business process improvements. In addition to traditional business analysis responsibilities, this role will support the credit union’s growing emphasis on AI-driven decision-making and automation. The analyst will help identify opportunities where AI tools can enhance business processes, data analysis, and member experience.

ESSENTIAL FUNCTIONS

• Implements projects across OnPoint, with particular focus on those related to Technology systems, such as core and digital banking.
• Create business requirement documentation for internal customers related to core banking, data, RPA, and development teams, and externally supported products such as Digital Banking and serve as liaison between these stakeholders.
• Provides feedback/suggestions on feasibility, changes and timelines in alignment with these teams and project managers.
• Consults with internal business partners to identify process improvement and development opportunities.
• Supports in the scope, design and oversight of the application development efforts involving internal as well as third-party development partners.
• Aids in the development and execution of test plans, including risk analysis, test cases and coordination of testing activities, bug tracking and resolution.
• Creates and maintains documentation related to Technology application functionality, defects and roadmap.
• Works with internal customers and the Technology team to implement application changes, improvements, and revisions to ensure short and long-term business objectives are achieved.
• Researches and recommends new uses or processes of existing /new technologies and applications.
• Maintains effective communication with OnPoint management, staff and branches.
• Builds and maintains positive relationships and trust with internal partners.
• Collaborate with internal stakeholders to identify use cases for AI and machine learning that align with business goals.
• Stay current on AI trends and best practices and educate business partners on the practical applications of AI within the credit union.
• Ability to troubleshoot issues and provide experience expertise related to core and digital banking products. Performs other duties as assigned, including backup of other Technology team members as needed.

KNOWLEDGE, SKILLS & COMPETENCIES

• Excellent organizational, analytical, problem solving and skills.
• Excellent communication skills.
• Ability to prioritize work and handle multiple tasks, both long- and short-term, simultaneously in a fast paced, diverse and growth-oriented environment.
• Ability to identify deficient processes/procedures and to develop and implement solutions.
• Experience with core and digital banking products preferred.
• Experience working with AI tools such as Microsoft Copilot, chatbots, or predictive analytics platforms is a plus.
• Ability to translate business needs into AI-enhanced solutions in collaboration with technical teams.

• Ability to maintain a high level of confidentiality.
• Ability to work under tight deadlines.
• Demonstrated ability to effectively communicate with employees at all levels within the organization, as well as outside vendors/contacts.
• Ability to quickly learn additional software applications, banking principles, and/or banking systems as needed to support business needs.

MINIMUM QUALIFICATIONS

• 2-3 years prior experience in technology, business analysis and/or process improvement required.
• Prior experience in a financial institution preferred.
• Understanding of the software development life cycle and Agile/Scrum methodologies preferred.
• Prior experience with SQL (or similar) preferred.
• Prior experience preferred in at least one of the following: data management, modeling and/or maintenance; digital change; or AI.
• Ability to master updated or new software and platforms as required by evolving technology.

Hybrid – three office days, two days remote per week.

PHYSICAL REQUIREMENTS

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

JobFamily

Organizational Projects Mgmt

JobFunction

Organizational Projects Mgmt

PayType

Salary