IT Platform Services Director

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Director to join our amazing IT Platform Services team!

The IT Platform Services Director will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).
• Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.

The IT Platform Services Director is a technical leader responsible for oversight and general guidance of teams in the effective administration and enhancement of technology systems, with accountability for operational and strategic outcomes. IT Platform Services teams facilitate enterprise technology capabilities including server and database administration, vulnerability management, cloud services, resolution of complex system issues, and collaborative solution design for business outcomes.

Essential Functions and Responsibilities:

• Provide general guidance and management to designated Platform Services team members, team leads, and managers.
• Ensure adherence to policies, procedures and guidelines by all Platform Services team members. Coach, counsel, and mentor as needed.
• Ensure all technologies are kept current and in compliance with internal and regulatory recommendations.
• Maintain current technical and process knowledge to effectively guide solution design and troubleshooting.
• Enforce vendor service level agreements and engage in recommendations for renewal and new vendor contract terms.
• Coordinate capacity planning and performance analysis of relevant technical systems and infrastructure, engaging with external partners as applicable.
• Monitor compliance with disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes.
• Ensure Platform Services teams provide efficient 2nd and 3rd level support for all IT disciplines as defined by internal support SLAs.
• Serve as or provide guidance to Platform Services project lead for line of business projects to support mature technical solution design and facilitate business outcomes.
• Mentor and train team leads and managers for effective succession planning.
• Respond to after-hours emergency calls or planned after-hours events as designated.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• Bachelor’s degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree
• Minimum of five years of job-related experience
• Minimum of five years technical systems administration/engineering experience
• Minimum of one year leadership experience with technical teams
• Experience with Oracle
• Experience with SQL
• Experience with Linux
• Experience with general database technologies and principles
• Experience with Linux technologies and principles
• Experience with storage area network technologies
• Experience with DNS, DHCP concepts
• Working knowledge of IT Security vulnerability management best practices
• Understanding of networking concepts

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.