Organizational Relationships
Collaborates with business end users and stakeholders across departments to ensure alignment between business needs and technology solutions.
Partners with operational technology teams, including Application Development, Security, DevOps, DBA, Infrastructure, and PMO.
Interfaces regularly with IT leadership, including Directors and Senior Directors, to provide operational updates, report on system performance, and escalate critical issues.
Key Responsibilities
Act as the primary liaison between business and technology operations teams, ensuring timely communication and resolution of system issues.
Administer SaaS applications supporting AutoNation Finance, coordinating with cross-functional teams to maintain performance and compliance.
Provide hands-on operational support for critical technology solutions across multiple environments.
Lead incident triage, troubleshooting, and resolution efforts for major and recurring issues, ensuring minimal disruption to business operations.
Escalate complex technical issues to appropriate engineering or infrastructure teams and ensure proper communication flow to leadership and stakeholders.
Represent the business perspective during incident management and communicate impact, status, and recovery timelines.
Drive continuous improvement initiatives focused on operational stability, performance, and efficiency.
Execute and oversee critical fixes and patches to maintain system reliability and security.
Evaluate system operations performance and provide recommendations for enhancement.
Develop, refine, and enforce technology operations policies, standards, and runbooks specific to AutoNation Finance systems.
Support application and infrastructure rollouts, providing hypercare and post-deployment stabilization.
Generate accurate documentation for implemented solutions, configurations, and operational procedures.
Present solution approaches and technical overviews to IT leadership and business stakeholders as required.
Mentor junior team members, providing guidance and knowledge transfer on operational processes and best practices.
Perform other job-related duties as assigned.
Demonstrate behaviors consistent with AutoNation’s Vision, Mission, and Values in all interactions with customers, colleagues, and partners.
Adhere to all company policies, procedures, and safety standards.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
3+ years of experience in a technology support, systems operations, or IT service management role.
Working knowledge of ITIL or similar IT Service Management (ITSM) frameworks.
Strong leadership, organizational, and problem-solving skills, particularly in a matrixed environment.
Excellent verbal and written communication skills with the ability to translate complex technical issues for non-technical stakeholders.
Proven ability to manage incidents in a fast-paced, enterprise environment.
Experience supporting the following technologies preferred:
Microsoft Azure Cloud (infrastructure and application management)
Windows desktop and server configurations
Azure Virtual Desktop (AVD) and VDI thin clients
Call center systems including physical/soft phones and IVR
Networking systems
Prior experience in Automotive Finance or a related industry is a plus.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.