What You'll Do
- Serve as a Level 3 escalation point for complex technical issues and own problems through resolution.
- Troubleshoot Windows, Microsoft 365, Active Directory, Entra ID, hardware, software, identity/access, networking, VPN, wireless, and business applications.
- Support and manage endpoints through Microsoft Intune/MDM.
- Monitor enterprise systems and respond to performance, availability, and technical issues.
- Assist with cybersecurity remediation, vulnerability findings, patching, and system hardening.
- Use PowerShell and automation to improve support and administrative processes.
- Provide technical guidance to Level 1 and Level 2 support staff.
- Support technology projects, office moves, equipment refreshes, system rollouts, and construction jobsites.
What We're Looking For
- 7+ years of progressive IT experience, including advanced Level 3 support or IT operations experience.
- Strong experience with Microsoft 365, Active Directory, Entra ID, Windows 11, Group Policy, Intune, MFA, and SSO.
- Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, wireless, switches, routers, and firewalls.
- Strong troubleshooting skills with the ability to independently work through unusual or complex technical problems.
- Experience supporting multiple locations, remote users, or field operations.
- PowerShell/scripting experience preferred.
- Construction or field operations experience is a plus.
PI287173080