Knowledge Management & Process Improvement Specialist

Job Synopsis

The Knowledge Management & Process Improvement Specialist will enhance International Program efficiency by organizing and curating resources, improving internal communication, and optimizing operational processes for a diverse, multi-lingual staff. This role manages knowledge/resources, develops accessible materials as requested, streamlines workflows where needed, and supports change management across teams to foster effective information-sharing.
Due to the international context of this role, meetings may occasionally fall outside of the standard workday to accommodate other colleagues.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

Organizational values and culture: All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Essential:

• Bachelor’s degree in organizational development, communications, information management or related field (or equivalent experience).
• Minimum of 2 years of professional experience in knowledge management, process improvement, internal communications, resource design, or related field.
• Ability to structure and present materials in ways that are coherent, accessible, and optimized for multilingual audiences.
• Strong analytical skills to assess workflows and recommend improvements.

• Experience in a multi-lingual, cross-cultural work environment; NGO or international development experience preferred.
• Proficiency in collaboration tools, especially SharePoint, Teams, and document management systems.
• Demonstrated ability to design visually clear, branded, and engaging resources (e.g., Adobe Creative Suite, Canva, or similar tools).
• Excellent facilitation and interpersonal skills.
• Strong relationship-building skills, with the ability to work across cultures and departments.
• Capacity to manage multiple projects and priorities in a fast-paced environment

Employment eligibility: Legally eligible to work in either the U.S. or Canada. MCC offers of employment are subject to a successful criminal background check(s).

Preferred:

• Proficiency in a second language, especially where it overlaps with the organization’s operational languages.
• Change management certification (e.g., Prosci)
• Knowledge management/process improvement certification (e.g., Six Sigma)

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC; supervisors are expected to take leadership in assessing and addressing these barriers.

Safeguarding commitment:
All staff: All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).
Focal Point: Support the implementation of MCC’s safeguarding policies and procedures. Act as a main point of contact for safeguarding concerns and support colleagues and partners to understand, monitor, and manage safeguarding risks.

Key Responsibilities

Specific Tasks and Duties:
Knowledge Management, Communication & Design – 50%

• Curate, organize, and maintain up-to-date resources on Omnia (intranet), SharePoint, and Teams to ensure accessibility and ease of use for IP staff in multiple languages.
• Design clear, visually appealing, and culturally relevant layouts for resources, tools, and guidance materials, ensuring alignment with organizational branding.
• Collaborate with content owners to ensure information is current, accurate, coherent, and visually optimized.
• Streamline internal International Program (IP) communication by improving the structure, clarity, and accessibility of materials.
• Promote adoption and effective use of knowledge management tools through training, guidance, and user support.

Process Improvement – 25%

• Analyze operational workflows within IP to identify bottlenecks and opportunities for improvement.
• Recommend and, with approval, implement process enhancements to improve coordination.
• Facilitate cross-department working groups on behalf of IP to design, document, and standardize operational processes as needed.
• Support change management efforts by communicating proposed changes, facilitating feedback, and ensuring smooth adoption.

Cross-Functional Collaboration – 10%

• As necessary, coordinate cross-department projects related to knowledge sharing, resource design, or process improvement.
• Foster a culture of collaboration, transparency, and learning across geographically dispersed teams.

Other Responsibilities – 15%

• Provide training and support to staff on knowledge management systems, process changes, and resource design principles.
• Procure and manage pool of consultant interpreters/translators on behalf of IP.
• Monitor and evaluate the effectiveness of implemented improvements and adjust as needed.
• Stay informed on best practices in knowledge management, change management, design for multilingual contexts, and process improvement.
• Undertake additional time-bound projects as assigned to meet evolving organizational needs.

Other duties as assigned on a temporary basis.

Start Date

07 Apr, 2026 - Start date is flexible, dependent on candidate's availability

Term Length

indefinite

Salary Details

Base salary: $65,725.79. Starting salary may be adjusted up to $73,028.66 USD based on previous experience. For Canadian salary details, please contact MarilynPeters@mcc.org.

Benefits

U.S. benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long- and short-term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Canadian benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid. These benefits are effective on your first day of employment with MCC Canada.

Additional Information

Supervision: No supervisory responsibilities.

Key working relationships: Program Training Lead (PLDR), MERL LEAD (PLDR), Research Analyst (PLDR), Digital Solutions Architect (IT), IP Office Manager (IP)

Travel expectations: internationally
Willingness to travel up to 10% internationally to build relationships, gather input, and understand operational contexts.

Physical activity/demands:

• ​​Occasionally​ remaining in a stationary position, often standing or sitting for prolonged periods of time.

• ​​Occasionally​ light work that includes moving objects up to 20 pounds.

• ​​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.

• ​​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned.

Environment Conditions – occasionally exposed to high and low temperatures or other adverse environmental conditions while traveling.

Location Description

This position is open to being based in the US in Akron, PA or in Canada in Winnipeg, MB. It can be hybrid in these locations or remote in the U.S. (in U.S. States where MCC is registered) or in Canada.