Landside Properties Manager

Salary Level 12

Full-Time

Exempt

Typical Hiring Range: $96,616 – $121,359

To be considered for this position, candidates must complete an application by visiting gspairport.com/careers.

Position Summary (Primary Function)

The Landside Properties Manager develops, executes, and administers management agreements, leases and permits for parking, ground transportation, rental cars, transportation network companies (TNCs), and special projects as related to landside properties including construction and maintenance oversight of associated facilities. The position oversees the financial planning, parking analytics, and reporting within the parking and ground transportation operations. This includes managing budgets, forecasting, variance analysis, and ensuring revenue optimization strategies are in place while ensuring compliance with airport rules and regulations, policies and procedures and applicable laws.

Responsibilities (Essential Functions)

• Oversee parking asset management through a Parking Management Agreement, developing and executing strategies for revenue generation, and ensuring customer experience standards are met throughout the passenger’s journey.
• Manage Ground Transportation Program that includes operations from TNC’s and ground transportation permit holders (taxis, limos, baggage delivery services, hotel shuttles, B2C operators, and busing companies).
• Demonstrate analytical, customer service, and strategic mindset enhanced with strong interpersonal and communication skills to enhance service delivery and operational efficiency.
• Manage complex projects, and the ability to communicate effectively with senior leadership and multiple stakeholders.
• Administer the rental car contracts as well as maintain the efficiency of the consolidated rental car facility.
• Develop the business case for special projects for evaluation by the VP of Commercial Business, Chief Commercial Officer and execute the project in accordance with approved guidelines.
• Stays apprised of current trends to develop strategies and opportunities and determines the best and most appropriate use of Airport property and spaces to maximize revenues and ensure customer satisfaction.
• Prepares and presents reports on revenue performance and analyzes and trends.
• Manages and collaborates with a team of internal and external stakeholders to maintain optimum customer service and contract compliance regarding use of Airport property.
• Maintains the day-to-day relationship between the District and the designated tenants, resolving issues with management, tenant, and customer complaints to ensure excellent operations, and sustainable growth.
• Plan events as necessary to include daily/weekly/monthly/quarterly meetings, training seminars, promotional, marketing, and special events working with Communications and other District departments as necessary.
• Creates and develops annual budgets for operating and capital expenses, lease analysis and revenue generation and the subsequent monthly reporting.
• Coordinates with Procurement, Design & Construction, consultants, appraisers, surveyors and engineers engages to perform work on airport property.
• Coordinates property inspections and lease reviews to verify compliance with related agreements.
• Coordinates lease documentation to include oversight of Quality Assurance and Control and improvements with tenants to ensure compliance with agreements, minimum standards, rules and regulations.
• Assists the Communications department in the development of marketing promotions and responding to customer inquiries.
• Other duties as assigned.

Education Requirements

• Bachelor’s degree in one of the following: airport management, business administration, public administration, real estate, or a related field or equivalent work experience.

Experience Requirements

• At least seven (7) years of experience in the practice of aviation operations, parking functions, contract management, lease administration, or business management/asset management and/or;
• With five (5) years of experience in planning, developing, and implementing a successful parking and ground transportation program as well as negotiating and administering revenue generating contractor and/or;
• Demonstrated experience, knowledge and understanding of budgeting, parking operations, the administration and management of contracting documents and compliance with policies and procedures.

Knowledge, Skills, and Abilities

• Proficient in using the latest versions of Microsoft Word, Excel, Outlook, PowerPoint, Power BI, Publisher, and web searches.
• Strong verbal and written communication skills; capability for analytical thinking, and dynamic presentation skills.
• Detail oriented and able to handle multiple projects simultaneously. Strategic and tactical thinker.
• Skilled in utilizing social media to accomplish business goals.
• Maintain flexibility to adapt priorities based on changing business needs.
• A high comfort level working in a fast-paced environment and have the capacity to drive forward key business initiatives while managing the daily workload.

Supervisory Responsibility

• Departmental staff comprised of 1 FTE position.

Licenses Required

• Valid Driver’s License.

Certifications Required (Must have or be willing and able to obtain)

• None required

Latitude/Independent Judgment/Accuracy

• Diligence must be exercised when handling confidential information.
• Responsible for own work but must coordinate with others.
• Inaccurate work could result in lost revenue and/or increased expenses to the District.

Working Conditions

• Job is primarily performed in an office setting.
• Exposed to both normal office environment conditions as well as normal industrial environment conditions.
• Reasonable care for equipment/process will prevent injury/damage.
• Typical office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, pushing, crouching, crawling, and balancing.
• Must be able to lift up to twenty (20) pounds occasionally and up to ten (10) pounds frequently.
• Mental and/or Visual Demand – mental and visual demands are high and vary with function performed. Consistent mental attention needed to respond safely and efficiently.
• Must be able to operate a computer keyboard/mouse.
• Travel required to locations on and off District premises with occasional overnight trips.
• On-site and off-site support, as business needs, outside of Monday – Friday normal business

Other Requirements

• Must be able to complete and pass a background investigation, drug screening, and physical examination as per Federal, State, and GSP Airport District requirements.

The Greenville-Spartanburg Airport District is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.