Lead - Advanced Data Analytics and Insights
Job Description:
Job title: Lead - Advanced Data Analytics and Insights
The Purpose of This Role
Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you intrigued by being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) into one cohesive story? Are you ready to drive experimentation & strategic insights to optimize every aspect of the customer’s experience?
If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity’s 40 million individual investors. Your expertise in data analytics will be instrumental in driving impactful outcomes.
How your Work Impacts the Organization
The Team
We are seeking a creative and collaborative analytics professional with expertise in data-driven and hypothesis-based insights. As a member of the Customer Knowledge & Strategic Insights (CKSI) team, you will play a pivotal role in a dynamic group.
The Value you Deliver
You will partner closely with stakeholders across the business, working with agile, interdisciplinary teams that possess diverse skills in analytics, engineering, data science, marketing, product development, and more. Your insights will drive initiatives that optimize and personalize the Fidelity experience.
The Skills that are Key to this Role
Ability to identify and translate a business need into a hypothesis and opportunities to proactively check those hypotheses via experimentation or data analysis.
Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform and recommend future initiatives and strategies.
Ability to manipulate and synthesize data from large and sometimes unwieldy data into a cohesive story that delivers insights to a broad audience in a simple, clear, and actionable way.
A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers.
Demonstrating a mix of analytical skills, you always focus on business use cases and customer needs.
Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.
The Expertise We’re Looking For
Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance. MBA or MS or Master’s degree is a plus.
3-6 years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and programming languages such as SQL, Python, R, etc.
Experience in designing and developing dashboards & reports by using tools like Tableau
Experience using and querying big data technologies such as Snowflake
Excellent communication and presentation skills. You can influence stakeholders and collaboratively work across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach.
Consistent behavioral skills in terms of time management, prioritization, and delivery focused.
Exposure to Experimentation, Exploration and Measurement and experience in concepts such as Attribution , A/B testing .
Stay abreast of emerging trends and technologies in data analytics and evaluate and implement appropriate techniques to enhance analytical capabilities.
Demonstrates critical thinking and structured problem solving. Ability to draw out insights, answer the ‘so-what’ & ‘what-if’ and propose actionable recommendations.
Self driven and have the passion to learn quickly
Location: Bangalore – EGL
Shift timings: 11:00 am - 8:00 pm