Legal Operations Clerk, Quality Assurance

Job Description

The General Counsel’s Organization

The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.

Responsibilities

How will you make an impact in this role?

Under the general supervision of Legal Analyst - Quality, the responsibilities of the Legal Operations Clerk, Quality Assurance include, but are not limited to, the following:

• Supporting the Legal Analyst by enforcing quality standards and refining quality control processes relating to legal order processing which include but are not limited to levies, garnishments, subpoenas and similar legal orders.
• Supporting individual colleague testing and business self-testing and any other quality programs that ensure our colleagues’ work product meets business standards.
• Provide guidance and support to colleagues to assure adherence to privacy laws and procedures.
• Assist with quality assurance data entry for required reporting.
• Collect quality metrics on individual colleague performance.
• Maintain current knowledge of privacy laws and other regulatory requirements.
• Support procedures development and updates and implementation as required.
• Collect feedback to colleagues on quality issues or concerns.
• Conducting quality sampling of indexing, reviewer, fulfillment and delivery functions.
• Support quality control process implementation.
• Identify process gaps and recommend and support process improvements.
• Support special projects as required.

Qualifications

Minimum Qualifications:

• Associates degree preferred

• 1+ years working in a regulatory or financial process supporting quality.

• Ability to discern urgent and/or critical matters based on content of relevant legal order.
• Strong computer skills with proficiency in MS Office Suite including MS Excel.
• Able to work independently and as a team player.
• Strong written and oral communication skills.
• Meticulous attention to detail.
• Ability to quickly train on, navigate, and extract information from a variety of databases and information platforms.
• Highly organized and able to work productively in a fast-paced environment with shifting priorities.
• Excellent organization and time management skills.
• Strong knowledge and understanding of legal terminology and ability to analyze legal documents and responses.
• Experience specifically understanding and interpreting legal order requests.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​