LGBTQIA2S+ Clinical Services Specialist - Choice Care Coordinator

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$39.11 - $48.12 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

Overview:

THIS WORK MATTERS!

Join us in making a tangible impact! We're seeking a dedicated and holistically-minded Behavioral Health Professional for our LGBTQIA2S+ Clinical Services Specialist - Choice Care Coordinatorrole at Multnomah County Health Department, Behavioral Health Division. This is an extraordinary opportunity to deliver crucial care coordination and support to individuals with complex mental health and substance use needs, ensuring they receive culturally competent and comprehensive services and promoting community-based solutions.

Knowledge, Skills and Abilities: This position requires extensive knowledge of and experience working with the LGBTQIA2S+ community, as well as broad knowledge of culturally matching community resources. This role provides outreach, engagement, and care coordination to help LGBTQIA2S+ individuals overcome barriers to health care. The role also requires an in-depth understanding of how to support the needs of LGBTQIA2S+ people with a multitude of intersecting identities (ex: BIPOC, immigrant/refugee, differently-abled, etc). This is demonstrated by knowledge of cultural norms within the LGBTQIA2S+ community, as well as having a close affiliation with and lived experience in the LGBTQIA2S+ community.

Teleworking: At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home and community) most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

As the LGBTQIA2S+ Clinical Services Specialist - Choice Care Coordinatoryou will:

Care Coordination

• Provide intensive care coordination, case coordination, and evaluations for clients with complex mental health and healthcare needs.
• Ensure timely and effective coordination with all partner agencies and respond to requests for intensive care coordination services.
• Initiate and participate in staffings to problem-solve barriers to services and discharge planning.
• Arrange specialty mental health services and exchange risk assessments to support client treatment plans.
• Track client information, treatment needs, and partner decisions to meet funding and reporting requirements.
• Provide clinical recommendations to community partners while working in a culturally competent manner with the LGBTQIA2S+ and non-binary communities.

Documentation

• Document all coordination efforts in the Evolv NX electronic health record.
• Record communication with service/placement providers, member/provider contacts, and meeting attendance/staffing.
• Complete assessments using clinical information to determine level of need and appropriate placement.
• Identify gaps in care based on clinical assessments.
• Provide clinical input regarding client placement and service needs.
• Work in a culturally competent manner with the LGBTQIA2S+ and non-binary communities.

Community Relationships

• Nurture and develop positive, collaborative relationships with community partners.
• Maintain partnerships with contracted agencies, healthcare providers, and social service providers as a liaison for the Behavioral Health Division (BHD).
• Build mutually beneficial relationships with providers, especially those offering culturally specific services, and document community needs.
• Share updates and feedback on community relationships with leadership to align program goals with external and funding needs.
• Collaborate with other Health Department work teams and external agencies.
• Attend community outreach meetings and engage in culturally competent work with the LGBTQIA2S+ and non-binary communities.

Team Events

• Attend all required staff and training meetings to stay informed and compliant.
• Provide community education and technical assistance as needed to support service delivery.
• Participate in consumer staffings to contribute to client care planning.
• Assist in training new Choice Mental Health Care Coordinators, sharing knowledge and best practices.
• Disseminate updates from trainings and standard work to the team to enhance client support.
• Engage in learning and Subject Matter Expert (SME) groups to improve policies and procedures and remove bias for a diverse client base.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection processpage.

Required Minimum Qualifications/ Transferable Skills*:

• Equivalent to an Associates degreein social services, psychology, sociology, counseling or related field andfour (4) years professional work experience as a counselor, advocate, or social worker ; OR,
• Equivalent to a Bachelor's degree in counseling, social services, psychology, sociology, social work or a related field andtwo (2) years of professional work experience as a counselor, Mental Health treatment professional, social worker, or therapist; AND

Certification:

• Must meet the standards ofQualified Mental Health Associate - (QMHA-R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found atMHACBO website. Current QMHA-R (Required)

Other:

• Valid Driver’s License
• This position requires a Background Investigation, which may include being fingerprinted.
  

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Working knowledge of Google Suite, EvolvNX and Epic databases preferred.
• Experience working with individuals who have Oregon Health Plan, Health Share and CareOregon
• Masters Level clinician is preferred.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resumedemonstrating you meeting minimum qualifications; AND

2. Attach a Cover Letter addressing the following:

• Demonstrate your affiliation and experience (lived and professional) working directly with individuals and families who identify with the LGBTQIA2S+ communities; and
• How you meet the qualifications for this position and your experience working with individuals with complex care needs; and
• Why are you interested in the position

3. Attach a copy of your QMHA - R Certification (Required)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
• Phone screen
• Supplemental Questionnaire
• Oral exam
• Consideration of top candidates
• Background, reference, and education checks

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

Note: The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

Diversity and Inclusion:At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.

Accommodation under the Americans with Disabilities Act:We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Salary/Pay Equity:Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit theDisaster Service Worker Informationpage.

Questions? Please contact the recruiter.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Andrea Archuleta

Email:

andrea.j.archuleta@multco.us

Phone:

+1 (503) 9887472 x87472

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6295 - Clinical Services Specialist