Manager Assistant, Chief of Staff, Enterprise Risk Management and CRO GMNS & International

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager Assistant/Chief of Staff will provide executive office support to the Vice President, Enterprise Risk Management and Chief Risk Officer, GMNS and International and play a key role in coordinating and advancing the work of the organization. The Chief of Staff helps drive operational success and profitability by collaborating with teams across the enterprise and leading the overall rhythm of the business for ERM and CRO GMNS & International. The successful candidate should be a dynamic individual who is proactive in anticipating and adapting to the needs of the ERM team and is focused on accuracy, speed, flexibility and attention to detail. Critical to the success of this position are strong communication skills, a team-player attitude and the ability to develop positive working relationships with a wide range of colleagues both within and outside of American Express.

Key Responsibilities:

• Contribute to planning, team management and strategic initiatives, in addition to strong management and partnership support to the Vice President and their leadership team
• Drive colleague processes, including new-joiner onboarding, mid-year, year-end calibration and talent reviews, as appropriate
• Manage colleague engagement strategy and communications & cadences including leadership team meetings, town halls, market visits, etc
• Support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)
• Support and/or lead ad-hoc requests and special projects as needed
• Build relationships with key partners across the company, including EAs, GRC chiefs of staff, external consultants, and regulators

Minimum Qualifications:

• Bachelor's degree in Business, Finance, Economics, or other related area
• Intermediate to advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint
• Proven experience (at least 5 years) working in a fast-paced, complex, and dynamic environment, preferably with senior executives and C-suite offices
• Excellent organizational and interpersonal skills, demonstrating good judgment in dealing with senior executive offices and key stakeholders
• Strong attention to detail while anticipating needs of stakeholders and responsive to requests in a timely, efficient manner
• Excellent communication (oral, written, listening) skills, a positive attitude and solution-oriented demeanor
• Strong sense of integrity with ability to handle confidential and sensitive information with discretion
• Ability to prioritize multiple tasks with minimal guidance and to proactively identify and resolve issues
• Be onsite 3 days a week and when there are Board or committee meetings, subject to change as needs evolve

Preferred Qualifications:

• Previous experience in financial services and/or risk management
• Natural curiosity to lean in even when objectives are ambiguous

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.