Manager, Chief of Staff, Global Merchant & Network Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an opportunity for a highly motivated individual to join a dynamic team that works across American Express.

This individual will work closely with leaders across GMNS, and partner business units to ensure strategies and deliverables meet the needs of their organizations and, ultimately, of our merchants / partners. They must also be comfortable with having a very “hands-on” role managing a significant amount of tactical work.

Specific responsibilities will include:

• Support the Vice President Assistant with overall deliverables and processes for the GMNS Executive office
• Own processes to enable successful client meetings and events, including but not limited to, creation of client briefs in partnership with client management organizations, coordination of client events & ticketing, and facilitation of client engagements across Business Units
• Develop impactful presentations, content, agendas, and internal processes for key internal and external meetings (e.g. Senior leadership meetings, leadership offsites, regulatory meetings, Town Halls, Annual 10K, etc.)
• Assist in planning of internal and external large scale events
• Manage projects, teams, schedules and stakeholders to ensure seamless delivery of a variety of deliverables
• Develop and continue to improve internal processes with the other executive offices across the GMNS Senior Leadership Team

Minimum Qualifications:

• Excellent project management, organizational and process/workflow skills
• Outstanding detail orientation with ability to think and own “end-to-end”
• Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment
• Excellent written and oral communication skills with exceptional ability to translate ideas and thoughts in written presentations
• Ability to build strong relationships across the organization at all levels and work effectively in a collaborative, multi-cultural, team environment.
• Strong sense of integrity, discretion, and ability to maintain confidentiality
• Energetic, curious, self-motivated, proactive, and able to work well under pressure and in an unstructured environment with limited oversight
• Team player, comfortable working in “white space” and willing to take on incremental responsibilities
• Strong proficiency in PowerPoint and Excel

Preferred Qualifications:

• Bachelor’s degree required
• Three years of relevant work experience

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.