Manager - Compliance; Transformation Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Engagement team will support the Compliance Risk Management internal and external exams and audits, ensure timely closure of findings, educate partners with an examiner and regulator mindset and streamline and enhance the efficiency and effectiveness of Compliance Risk exam management process.

Primary Responsibilities:

• Work directly with the Head of the Compliance Risk Management Program to create a comprehensive program management framework that supports coordination and clear tracking among workstreams, key activities and milestones for the Compliance Risk Management Program team.
• Utilize the framework to establish a clear 3-year compliance plan and roadmap, with emphasis and urgency on year one milestones, in partnership with Compliance Transformation team.
• Collaborate and engage with Compliance Risk Management Program leadership team and key stakeholders, including GCE Executive Office on staffing priorities, operational expense management, and talent planning.
• Track progress against key program milestones and risks including creation of presentation views for executive review.
• Facilitate communication among GRC team and business partners ensuring alignment with organizational objectives.
• Prepare materials for Head of Compliance Risk Management Program to communicate scope change, resourcing, and financial implications to senior management in a clear and timely manner.
• Establish key performance indicators (KPIs) for project success and monitor their achievement.
• Self-starter, maintain positive demeanor and “can do” attitude.

Qualification Requirements:

• Able to track progress within project plans to ensure various stakeholders understand tradeoffs and approval process.
• Project management acumen: attention to detail along with ability to keep the big picture in perspective, both proactive and adaptable, ready, and willing to handle challenges.
• Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders.
• Exceptional communication skills to synthesize key messages, prepare materials, and tailor appropriately for the audience. Ability to create decks and materials to communicate at senior levels concisely, clearly, and consistently.
• Superior writing skills.
• Proven ability to manage multiple demands successfully within a matrixed organization.
• Team player comfortable working collaboratively to resolve challenges in a timely manner.
• Understanding of 3 lines of defense model.
• Track record of creating and leading strong cross-functional teams.
• Enjoys solving large and complicated problems.
• 5+ years of experience with significant project management experience.
• Bachelor’s degree in business, Management, or a related field.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.