Manager - Corporate Functions Control Management

Job Description

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.

Responsibilities

The Corporate Functions Governance & Control team is looking for a Manager. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Corporate Functions Control Management will:

• Conduct Risk and Control Self Risk Assessment (RCSA) for Corporate Functions business units
• Identify control gaps, deficiencies, and areas of heightened risk exposure, and support development of remediation activities
• Facilitate business unit risk assessment and testing activities to ensure compliance with regulatory and internal standards
• Document and project manage deliverables to completion
• Categorize controls and map to risks (e.g., cross-BU process-control mapping)
• Proactively help identify certain areas of high-risk for intervention
• Collaborate with stakeholders to support control improvements
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 4+ years of experience with minimum 3 years of experience in Operational Risk

• Understanding of operational risk management lifecycle activities, including risk identification, control design, testing, issue management, and remediation

• Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, evaluate risk scenarios, and escalate potential issues appropriately
• Strong project management with ability to manage multiple deliverables simultaneously and to apply control and compliance frameworks
• Strong attention to detail and ability to operate effectively in fast-paced environments with evolving priorities
• A strong operational risk management skill set, with experience supporting global platforms, processes, or capabilities.
• Experience in business process design and process improvement, including developing end-to-end process maps.
• Strong understanding of control design and conducting control tests and assessments.
• Deep knowledge of applicable laws, regulations, and risk-related requirements of financial services firms.
• Strong Microsoft Excel, PowerPoint, and Word skills.
• Strong communication and presentation skills, with the ability to express ideas and recommendations clearly and succinctly.
• Excellent interpersonal skills, with the ability to be both collaborative and be inclusive within a team environment.

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Exposure to data analytics, automation, or AI/GenAI use cases in risk/control environments
• Experience in at least one of the following:

• Supporting identification of risks throughout business processes and systems

• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

• Supporting independent control monitoring, including identification of control improvements

• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​