Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

About the Role

The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.

Digital Acquisition is one of the largest investment areas at American Express.As part of the broader Enterprise Digital & Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web & mobile application that supports the GCS business and fuel business growth. This team, US Commercial Card Shop, manages, develops, and innovates our customer acquisition site & experience for prospects and cardmembers for card & banking portfolios.

The Product Manager will be responsible for the Site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.

Being a part of the product team means cultivating close partnerships with several teams, including: Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content & offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.

What type of work can you expect to do in this role at American Express?

• Strategy – Drive end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach
• Ideation – Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.
• Agile principles – Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.
• Projects – Create and manage projects from concept through production, engaging the necessary teams to shape a rich and engaging customer experience
• Leverage data-driven insights to inform the product development lifecycle.
• Stakeholder management – Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams
• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services

Qualification and Experience Required

• Bachelor’s or Master’s degree in Business, Marketing, Engineering, Analytics, Economics or a related field

Functional Skills Needed

• Demonstrated interest in digital space and strong understanding of digital product development
• 3 years of experience with digital product development, data strategy or analytics
• Proven ability to demonstrate effective Stakeholder Management
• Excellent Communication skills
• Prior experience of people leadership will be a big plus

Technical Skills Needed

• Proven ability to define, manage and own product roadmap
• Experience with Agile Framework including familiarity with Rally and JIRA
• Knowledge of AXP digital acquisition platforms and channels will be big plus
• Experience in driving medium and large-scale capability initiatives on mobile/web
• Strong analytical, problem-solving/quantitative skills including any prior experience with programming languages or Front-end web frameworks

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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