Manager, Digital Product Management, US Commercial Application Experiences

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Digital acquisition is one of American Express’s highest priorities, and US Commercial Application experiences sit at the center of that ambition. Our Commercial applicants expect seamless, intuitive, and trustworthy application journeys—whether they are applying on mobile, desktop, or through a partner channel. This role is critical to ensuring those experiences are not only easy to use, but also drive meaningful business outcomes.

As a Product Manager for US Commercial Application Experiences, you will be a part of a high-caliber product team owning the end-to-end journey—from application entry and form completion through submission, decisioning, and approval outcomes. You will define and deliver a clear product vision and strategy for various initiatives and problem statements aimed at balancing customer needs, driving business growth, and ensuring platform scalability. Your work will directly influence application completion rates, approval outcomes, new account growth, and the reliability and scalability of our application platforms.

You will lead with strong product principles, deeply understand our users and customers, and partner closely with Technology, UX Design & Research, Analytics, Marketing, and Program Management teams.

You will be responsible for:

• Defining and evolving the product vision, strategy, and goals for US Commercial Application Experiences
• Developing and maintaining outcome-driven product roadmaps that align to business priorities and customer needs
• Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions
• Building strong partnerships with stakeholders across Marketing, Program Management, Technology, UX, Analytics, and Risk
• Creating, prioritizing, and managing a product backlog that maximizes customer and business value
• Leading delivery across the product lifecycle, including sprint planning, release planning, and execution through the software development lifecycle
• Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes
• Identifying opportunities to reduce customer friction, increase automation and approval rates, and drive incremental revenue through product enhancements
• Improving efficiency, scalability, and time-to-market by leveraging and enhancing global platform capabilities
• Contributing to continuous improvement of product management processes, ways of working, and team effectiveness
  

We are looking for:

• A strong product mindset with demonstrated ability to think end-to-end and advocate for users and customers
• An independent and strategic thinker who can connect long-term vision with near-term execution and measurable outcomes
• Highly organized and detail-oriented, with the ability to manage multiple workstreams and solve complex problems
• Proven Product Management experience in an Agile environment, working closely with scrum and cross-functional teams
• Excellent communication and collaboration skills, including the ability to simplify complex concepts, influence stakeholders, and align teams around shared goals
• Strong analytical skills with experience using data to inform decisions and drive continuous improvement
• A balanced blend of technical understanding and business acumen
• Curious, driven, and resilient problem solver who challenges the status quo and thrives in ambiguity
• Experience working in a regulated environment, with knowledge of compliance, controls, data governance, and integrity processes, is a plus

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.