Overview
University Services is made up of eight units: Campus Dining; Campus Support Services; Conference and Event Services; Housing and Real Estate Services; Print, Mail & Trademark Licensing Services; the Service Point, Transportation and Parking Services; and University Services Administration.
University Services Information Technology (USIT) is an embedded technology support unit for the division which provides technology support services for University Services departments. In partnership with the Office of Information Technology (OIT), the department provides support services for hardware and software, departmental applications, custom web development, consulting, risk and information security, and data analytics.
Reporting to the Senior Director of Information Technology for University Services, the Manager of Information Technology serves as a technical lead and partner for one or more departments within University Services. The role supports service excellence and operational efficiency by helping departments use existing and new technology, systems, and software applications effectively. In alignment with our shared responsibility model, the Manager is responsible for technical administration, system health, integrations, technical escalations, and coordination with USIT, OIT, vendors, and departmental Operations Leads. Departmental Operations Leads retain ownership of business processes, day-to-day system use, training priorities, role assignments within approved access models, and data quality. The Manager contributes to, but does not independently own, the overall technology and systems framework for assigned departments.
A primary responsibility of the role will be ongoing awareness of technology trends related to assigned departmental domains in higher education and the larger industry and presenting relevant opportunities to University Services leadership. In addition, this role will participate in large system implementations and replacement projects, supporting planning, procurement, implementation, enhancement, and, when required, replacement of systems as new generations of technology become available. As needed, the Manager may serve as the technical lead for technology implementations, while partnering with Operations Leads on business requirements and user acceptance, with USIT leadership on project governance, and with OIT, Finance and Treasury, Procurement, and other campus partners on institutional processes such as RFIs/RFPs, scopes of work, security reviews, and implementation coordination.
The Manager will serve as a technical point of contact for vendor relationships related to assigned departmental systems and will work in partnership with the Senior Director of IT, Operations Leads, USIT, Procurement, and other campus partners to support vendor management, contracts, and vendor security compliance. The Manager of Information Technology will support assigned departments as they identify operational data and systems needs, with the goal of improving services, operations, and/or sustainability. Additionally, the Manager of Information Technology will help identify opportunities to automate and streamline departmental operations through appropriate technology tools and services, in partnership with the Operations Leads who own the underlying business processes.
The Manager of Information Technology will partner with departmental Operations Leads to support system training and technology-related outreach to departmental administrative and front-line staff. Operations Leads retain primary responsibility for department-specific training content, process adoption, and first-line user support; the Manager provides technical guidance, documentation, and support for training delivery as needed.
The Manager of Information Technology will serve as a technical resource for data and reporting infrastructure related to assigned departments. This position will partner with USIT Data Management and Analytics to support reporting, dashboard, and integration approaches that allow for efficient self-service data retrieval and information processing across cloud and on-premises vendor platforms and data domains. Where data is shared across the division or university, the Manager of Information Technology will support USIT Data Management and departmental Operations Leads by providing technical context for access requests, integrations, and system-specific data structures. The Manager will contribute to the division’s larger data analytics efforts while recognizing that data quality and departmental process ownership are led by the appropriate departmental roles, with the Manager providing technology guidance and support.
A cover letter is required for full consideration. A full job description will be furnished prior to interview.
Responsibilities
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