Manager - Program Management

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.Manager, Program Management

Strategic Programs Office | Digital Workplace

Role Purpose

The Governance, Standards & PMO Capability Lead is responsible for establishing and evolving the governance framework, operating standards, and program management capabilities that enable consistent execution across Digital Workplace strategic initiatives.

This role serves as the architect of the Strategic Programs Office operating model, ensuring teams have the frameworks, tools, standards, training, and community support necessary to deliver strategic outcomes with clarity, consistency, and confidence.

Responsibilities

Key Responsibilities

Program Governance Standards & Lifecycle Frameworks

• Develop, implement, and maintain governance standards for Digital Workplace strategic initiatives.
• Establish program lifecycle frameworks, templates, playbooks, and reporting expectations.
• Define governance forums, review cadences, and decision-making processes.
• Drive adoption of consistent program management practices across Digital Workplace.
• Continuously improve governance processes to balance consistency with delivery flexibility.
  

PM Center of Excellence

• Lead the Digital Workplace Program Management Center of Excellence (PM COE).
• Develop and maintain PM methodologies, best practices, standards, and reusable assets.
• Build and facilitate a Program Management Community of Practice.
• Support onboarding, mentoring, and capability development for Program Managers and initiative leaders.
• Promote knowledge sharing and continuous learning across the PM community.
  

Annual Strategic Execution Planning

• Partner with Digital Workplace leadership to support annual planning and strategic execution readiness activities.
• Facilitate strategy-to-program mapping across the organization.
• Support the translation of strategic priorities into executable initiatives and roadmaps.
• Maintain alignment between strategic objectives, programs, and delivery plans.
• Support planning, prioritization, and governance activities throughout the annual planning cycle.
  

PMO Capability & Ways of Working

• Define, document, and evolve Digital Workplace Ways of Working.
• Establish and maintain PMO operating procedures, standards, and guidance materials.
• Develop onboarding materials and PM enablement resources.
• Measure adoption and effectiveness of governance standards and PMO capabilities.
• Drive continuous improvement initiatives that increase organizational maturity and execution consistency.

Qualifications

Minimum Qualifications

• Extensive experience leading program governance, PMO, transformation, or strategic planning functions.
• Demonstrated experience designing governance frameworks, operating models, and execution standards within large organizations.
• Strong facilitation, stakeholder management, and executive communication skills.
• Ability to influence teams and drive adoption of standards without direct authority.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​