Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The position will be part of the team responsible for designing next generation fraud and authentication capabilities, identifying new data elements or sources that can be used to enhance fraud controls or enrich customer experience; owning the product evolution of existing and new fraud capabilities; monitoring, analyzing and recommending improvements to increase coverage, quality and effectiveness of our capabilities.

The successful candidate will join the Enterprise Fraud & Authentication capabilities, which is a team of highly skilled professionals that manage high impact Fraud risk data assets and next generation of authentication capabilities such as Secure Push, Device Fingerprinting & WebAuthN/Passkeys etc.

In this role, you will collaborate with the multiple partners including Product management, Servicing, Risk Strategy, Digital Banking, technology, vendors, operations to ideate and create solutions, capabilities, and strategies for driving great customer experience and offering robust fraud controls.

Role and Responsibilities

• Lay the proper foundation of authentication capabilities to enable a seamless journey across multiple servicing touchpoints (Mobile App, Phone, Browser, Mobile Wallet Provisioning etc.) for our customers, in partnership with the Enterprise Identity, respective channel and Authorization teams.
• Identify new or improvise existing attributes that can help enhance our existing risk controls or enrich customer experience.
• Evaluating new data and vendors to determine the value to our fraud strategies/capabilities and onboarding them if desired.
• Build triggers/alerts to ensure we monitor critical aspects of our Fraud Risk Controls in place.
• Work in close partnership with various Product teams while representing Fraud Risk organization to manage delivery of our vision and roadmap.
• Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.
• Guide the business process design to be global, holistic, and modular to support multiple business strategies and local nuances.
• Monitor emerging technology trends and engage in discussions that drive next generation of strategies and solutions.
• Build and maintain relationship across the community of stakeholders, such as fraud strategy, decisions science, product & technologies, and various levels of leadership partners.

Minimum Qualifications

• Ability to have informed technical discussions with engineering & product teams and influence architecture and design
• Experience working with cloud-based architecture, Azure services and APIs is a big plus.
• Experience with Big data analytical tools like Hive, Spark, Big Query is must.
• Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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