Manager, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.

This role is part of the Pricing Infrastructure & Business Operation team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.

Job Responsibilities:

• Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.
• Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.
• Providing support for internal and external audit reviews.
• Coordinate Issue/Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports."
• Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.

Minimum Qualifications:

• 4+ years of experience in project management, process improvement, and/or root cause analysis.
• Experience working with internal and external auditors
• Self-starter with strong project/program management experience driving complex, large-scale, cross-functional initiatives.
• Proven ability in leading projects from analysis through implementation.
• High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook
• Ability to analyze complex processes, identify inefficiencies and propose effective solutions.
• Business process management, root cause analysis and improvement focus
• Outstanding communication skills, both oral and written
• Proven executive level presence and ability to influence at all levels.
• Detail oriented individual and creative problem solver willing to challenge traditional ways of doing things and propose solutions.
• Strategic thinker with transformative mindset
• Demonstrated ability to balance multiple requests and prioritize accordingly.
• Experience working with offshore teams is helpful.
• Bachelor’s degree is required.
• Merchant experience is a plus

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.