Manager / Sr. Manager, Implementation Project Manager - IWMS Client Experience
Job Description:
The Role
The Client Conversion Services (CCS) Implementation team ensures the detailed transition of Broker Dealers, Advisors, Bank and Trust firms and Family Office clients onto the Fidelity Institutional Wealth Management Services’ (FIWMS) platform.
The Manager / Senior Manager, Implementation Project Management will do the following:
- Onboarding of new Fidelity Registered Investment Advisors.
- Supporting existing advisors who are converting a book of business onto the platform.
- Leading mid-level to large Implementation Projects by going onsite to advisor offices to support client conversion projects or breakaway conversions.
The Senior Manager, Implementation Project Management will ensure the seamless transition of Registered Investment Advisors (RIA) onto the Fidelity platform. This includes implementing client relationships with minimal direction, developing the new relationships, and leading the overall Implementation process and conversion of asset. The Senior Manager, Implementation Project Management will be required to handle mid-level to large deals with and may assist on larger, more sophisticated clients.
The Expertise You Have
- Series 7 required
- Bachelor’s degree in business or finance or equivalent experience. Advanced degree preferred
- Minimum of 3 - 5+ years in financial services industry. Including experience in the institutional or high net worth client management or relationship building role
- Strong knowledge of the Fidelity business segments; understanding of the industry, financial markets, and competitor influences
- Experience with a full breadth of investment solutions, products and services provided to Fidelity clients
The Skills You Bring
- Outstanding organizational skills, detail oriented, and ability to balance multiple sophisticated relationship/projects simultaneously in a fast-paced environment
- Strong Project Management skills
- Excellent analytical skills
- Solid understanding of securities regulation SRO rules and standard industry policies and procedures
- Solid understanding of Fidelity brokerage policy and procedures
- Solid understanding of FBSI, XTRAC and EXCEL
- Outstanding verbal, and written communication, and presentation skills
- Ability to travel up to 10% - 25% of time
The Value You Deliver
- Advise the overall asset conversion plans for new clients to FIWMS. Analyze the source and figure out the best methods to achieve successful conversion.
- Lead the overall client relationship during the on-boarding experience, including setting appropriate client expectations and delivering on the customer experience index.
- Act as a liaison on behalf of client to FIWMS organization to address client issues.
- Work with the client to resolve daily issues involving account set up, transfer of assets, account maintenance, and other customer service issues.
- Analyze the procedures, products, and business practices of the client to align with FIWMS policies and procedures and negotiate mutually acceptable solutions and alternatives when vital. Make recommendations on standard processes.
- Lead mid-level to large projects, with varying degrees of complexity. Lead onsite support at advisor offices for mid-level to large breakaways or conversions; assist with various pre-planning and execution tasks throughout the conversion.
The Team
Fidelity Institutional Wealth Management Services (FIWMS) is a division of Fidelity Investments that offers clearing and custody services; investment and technology products and solutions; institutional trading products, services, and execution; and a range of insights, expertise, and 'extraordinary' client experience to more than 13,500 financial intermediary firms and institutions. These firms and institutions include registered investment advisors (RIAs), strategic acquirers and professional asset managers, broker-dealers, bank and trust companies, insurance companies, and family offices and wealthy families. The Client Conversion Services Project Management team within Client Experience supports the onboarding of these businesses. The Team works closely with Sales and Relationship Management, Product and Technology Specialists, Training Consultants, Deployment Consultants and Client Service.
The base salary range for this position is $71,000-$120,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.