Manager - Technology Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Technical Project/Program Manager

The Technical Project/Program Manager role drives processes and execution oversight for Agile Release Train (ART). This role resolves or raises impediments, handles risk, and promotes committed improvement throughout the train. Responsible for facilitating train/release level events such as Program Increment planning, Inspect and Adapt, and the ART Synchs.

Let’s build on what you know.

If you have deep experience with Lean and Agile practices at scale and understand the unique opportunities and challenges of aligning and facilitating an ART (team-of-Agile Teams), then you'll find a fit within our Enterprise FinOps team which is part of the newly formed Global Infrastructure Product Services Organization. To succeed in this team, this individual must have the passion and energy to work in a startup-like, entrepreneurial, and fast-paced environment. They must have the willingness, energy and technical ability to roll up their sleeves and work directly with the solution as well as the maturity, confidence, and experience to manage and coordinate with a multitude of partners.

Here’s just some of what you’ll do:

• Top-down understanding of Safe Agile concepts and apply them to ongoing SDLC life cycles
• Technical understanding of SaaS solutions and ability to integrate Agile Program Management practices into ongoing Product Roadmap
• Manage Program Increment (PI) process: gathering requirements, coordinating meetings, partner with product, engineering, security, and customer application teams.
• Manage prioritization process.
• Manage Jira process (Capabilities, features, stories, acceptance criteria process)
• Facilitate solution technical alignment discussions.
• Run Scrum calls.
• Drive backlog.
• Raise blockers, handle risks, manage team capacity needs.
• Assist in driving roadmap.
• Track and measure execution via reporting.
• Manage Jira boards.
• Contribute to team confluence pages.
• Partner with Platform and Application teams to maintain Account Repository.

Are you up for the challenge? Here’s what you should have:

• Knowledge of FinOps, and Public Cloud Cost.
• Expertise in Apptio Cloudability tool a plus.
• Program/Project Management experience.
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.
• Current/active SAFe SA/RTE certification, Additional Agile certifications a plus.
• Ability to turn ideas into action by persuasion, gaining support and commitment from others; mobilizing people to act, using creative approaches to motivate others to meet goals.
• Proficiency in breaking down work into manageable parts, assessing the priority and time required to complete each part; taking initiative to prioritize tasks related to organizational goals; developing detailed plans, completing tasks in logical order, and delivering work products on time while monitoring progress against deadlines.
• Ability to work on several tasks simultaneously.
• Ability to adjust the message, style, and tone of a communication to accommodate a variety of audiences.
• Effectiveness with influencing outcomes and people without relying on reporting lines or organizational hierarchy.
• Ability to quickly create relationships and build trust with internal and external stakeholders.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.