Manager - Technology Risk and Control - 1LOD Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is seeking a collaborative and detail-oriented Compliance Manager to join the First Line of Defense (1LOD) Compliance Function. This role is responsible for executing key components of the enterprise compliance framework by partnering with business functions to manage compliance risk and embed risk-aware practices across operations.

As part of a centralized 1LOD Compliance team, the Compliance Manager plays a hands-on role in delivering risk assessments, monitoring, training, and control alignment activities that enable effective compliance risk management. This individual should be comfortable operating in a dynamic, matrixed environment and bringing compliance expertise to cross-functional teams.

Scope of Responsibilities:

Executing compliance program elements including:

- Compliance Risk Assessments (CRAs)
- Monitoring and Testing
- Training and Awareness
- Policies and Procedures
- Compliance Advisory Support
- Supporting control design and validation efforts across the business
- Partnering with 2LOD to ensure alignment on risk management strategies and internal policies
- Providing compliance insight for operational changes and process reviews

Key Responsibilities:

- Support and execute Compliance Risk Assessments, identifying areas of inherent and residual risk.
- Perform ongoing monitoring and control testing activities in collaboration with operations and risk partners.
- Develop and maintain first-line compliance documentation, including procedures and control descriptions.
- Assist in the design and delivery of compliance training for 1LOD personnel.
- Advise business stakeholders on compliance requirements related to products, processes, and customer interactions.
- Support exam readiness efforts and contribute to the review and implementation of control enhancements.
- Coordinate reporting of compliance metrics and risk insights for governance forums.
- Help ensure consistent application of enterprise compliance policies within 1LOD.

Strategic Context: 1LOD Role:

This role contributes to the successful & driven enhancements to the First Line of Defense by:
- Executing frontline responsibilities across the compliance program lifecycle
- Aligning first-line compliance activity with enterprise compliance policy and second-line oversight
- Contributing to risk identification and reporting that supports senior leadership and compliance governance
- Supporting uplifted monitoring, training, and documentation expectations defined in the Compliance Target Operating Model

Qualifications:

Required:

- Bachelor’s degree in business, finance, legal, or a related field
- Minimum of 3+ years of experience in compliance, operational risk, or control roles
- Familiarity with U.S. regulatory expectations and internal compliance frameworks
- Strong organizational and execution skills in a cross-functional environment

Preferred:

- Compliance or risk certification (e.g., CRCM, CAMS, CCEP)
- Experience in control testing, risk assessments, or procedure development
- Understanding of tech-enabled risk tools and compliance monitoring systems

Skills & Competencies:

- Strong critical thinking and problem-solving skills
- Effective communicator with the ability to influence stakeholders
- Detail-oriented and process-minded
- Comfortable managing multiple priorities
- Strong interpersonal skills and team collaboration orientation

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.