Medical Assistant Program Coordinator

Position Title: Medical Assistant Program Coordinator
Department: Health Sciences (HLT)
Division: Health Sciences (HLT)
Employee Status: Full-time
Group: Professional Staff Association (PSA)
Grade: M
Salary ($69,900 - 71,500 annually)
FLSA: Exempt
ICCB Classification: Professional/ Tech
Issued: April 2022
Updated: December 2025

Application Submission Deadline: January 18, 2025

Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship. Reporting Relationship
Reports to: Direction is received from the Dean of Health Sciences.
Supervision Exercised: Supervision is exercised over the Certified Medical Assistant Program Instructional Staff.

Job Summary: Responsible for program effectiveness, including outcomes, organization, administration, continuous review, planning, and development. Lead, develop, coordinate, and support operational and strategic components of the Certified Medical Assistant Program. Responsible for attaining and maintaining CAAHEP accreditation. Responsible for student retention initiatives. Candidates must exhibit an effective leadership style that supports the Medical Assistant program, adjunct faculty, and a diverse student population. Excellent customer service must be provided to students, program instructional staff, college administration and staff, clinical affiliates, and others through all methods of contact. Confidentiality and discretion are required.

Essential Duties and Responsibilities include the following. Related duties may be assigned.

• Serve as the point person for the Medical Assistant Program: faculty, students, and community.
• Provide leadership and coordination for all activities of the Certified Medical Assistant program.
• Teach up to 15 CHEs of theory and/or lab courses in the program per academic year.

• Plan course assignment, evaluate student performance, assign grades, conduct course assessment and revision

• Provide leadership and guidance in all curriculum and evaluation activities of the Certified Medical Assistant program, including program assessment and learning outcomes assessment.
• Develop and/or maintain positive relationships with the program's clinical sites.
• Coordinate agency clinical placements and affiliation agreements.
• Supervise and support all aspects of the student learning and evaluation at the program's clinical placement sites. This will require regular travel to the clinical sites.
• Provide orientation and inner-rater reliability activities for clinical preceptors.
• Provide oversight of the clinical and externship experiences.
• Oversee student clinical requirements as required by the clinical site.
• Ensure appropriate and sufficient evaluation of student achievement in clinical and externship experiences.
• Lead curriculum revision.
• Review student learning needs, course needs, and select textbooks as well as other supportive student learning material.
• Coordinate and implement a recruitment plan to meet the program's targeted admission goals.
• Coordinate the admission review process of all applications to the Certified Medical Assistant program.
• Assist with advisement for applicants to the program.
• Conducts new student orientation.
• Provide advisement and support for students while they are enrolled in the program to facilitate successful retention leading to program completion.
• Ensures students have met graduation requirements.
• Facilitate Medical Assistant Pinning ceremonies.
• Maintain AAMA tracking success: Utilizing evidence-based assessment tools, leading to program improvement.
• Provide recommendations to the Dean on credit course schedules and instructional staff assignments.
• Provide recommendations for hire as well as mentoring and direct supervision for the program's instructional staff.
• Acts as a resource to adjuncts and coordinates adjunct mentoring and evaluation processes.
• Maintain, with the division Dean and staff, communication essential to management of the program.
• Assist the Dean in developing and monitoring the program budget.
• Conduct annual Medical Assistant Advisory Committee meetings: prepare agenda, lead meetings, disseminate minutes.
• Monitor the Medical Assistant website and marketing materials to reflect current information.
• Annually review the Medical Assistant section of the college catalog for current information.
• Coordinate ICCB 5-year program review.
• Maintains CAAHEP accreditation by remaining compliant with CAAHEP standards.
• Maintain office hours as needed to support the program and the division.
• Develop and coordinate, as needed, new programs relating to Certified Medical Assistant.
• Attend and participate in professional development relevant to the program and personal/professional development goals.
• Participate in committee activities as appropriate in the Health Sciences division, College, and community that will enhance the Medical Assistant program.
• Adhere to Family Education Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA) and all policies or laws that govern higher education at Rock Valley College.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
Associate’s Degree with a minimum of three years’ experience as a Medical Assistant.

• Be credentialed as a CMA or RMA in good standing by an organization whose credentialing exam is accredited by the Nation Commission of Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).
• Three years of employment in a healthcare facility, including a minimum of 160 hours in an ambulatory healthcare setting performing or observing administrative and clinical procedures as performed by medical assistants.
• Must have one-year teaching experience in postsecondary and/or vocational/technical education.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.