Job Description and Requirements
The Closing & Funding Manager will oversee the performance of the team to ensure goals are met including production numbers, turn times, service level objectives, due dates and loan quality. This includes adherence to overall company policy, procedures, productivity requirements, expected member service levels, productivity metrics, industry guidelines and regulations.
Essential Functions and Responsibilities:
- Assist the AVP in providing guidance and coaching to closers/funders, delivering sound business decisions and overseeing work to ensure accurate closing and funding tasks are completed from point of application to post-closing.
- Mentor and provide direct feedback to the team to aid in the refinement of existing skills and development of new skills.
- Manage member escalations and seek to provide amicable resolutions.
- Monitor daily pipeline reports to ensure the timely and compliant closings of files in accordance with RBFCU policies and procedures.
- Perform the duties of the AVP of Mortgage Operations in their absence.
- Address, resolve and swiftly respond to member satisfaction surveys related to the loan approval or closing phase, and address member experience as needed.
- Demonstrate highly effective business partnering with Origination, Processing and Underwriting departments.
- Assist team members by collaborating with 3rd party vendors in finding solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions.
- Oversee the day-to-day activities by conducting employee evaluations, counseling, performance reviews, interviewing and making recommendations for hiring, timecard reviews and PTO requests.
- Analyze operating data and statistics to identify opportunities, develop action plans and implement process improvements. Demonstrate RBFCU Core Values in all interactions with members, prospective members and CU employees.
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
- High School Diploma/ GED
- A minimum of 5 years of mortgage experience with a vast understanding of Desktop Underwriter (DU), Federal Compliance Regulations, Ability to Repay (ATR)/Qualifying Mortgage (QM), Underwriting Guidelines
- A minimum of 1 year of supervisory/management experience
- Advanced knowledge of real estate lending regulations, documentation, policies, and procedures
- Proficient and accurate legal document preparation/review/approval skills
- Strong attention to member service, analytical and problem-solving skills
- Ability to collect, organize, synthesize and communicate information
- Strong verbal and written communication skills
- Ability to thrive in a team environment and effectively lead individuals
- Knowledge of Microsoft Applications
Preferred:
- Experience with Ellie Mae Encompass
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.