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Construction Loan &amp; Closing SpecialistPosition Overview:BlueHub Loan Fund (BHLF), an affiliate of BlueHub Capital (BlueHub), seeks a Construction Loan &amp; Closing Specialist (CLCS) to support our community development lending program to a diverse set of borrowers. These&nbsp;include&nbsp;real&nbsp;estate&nbsp;developers,&nbsp;charter&nbsp;school&nbsp;and&nbsp;community&nbsp;health&nbsp;center&nbsp;operators,&nbsp;and&nbsp;non-profit and&nbsp;social enterprises&nbsp;serving low-income&nbsp;families&nbsp;and&nbsp;communities. BHLF currently has a loan portfolio of approximately 165 borrowers with aggregate outstanding balances of over $220 million.&nbsp;This person will join&nbsp;the Portfolio Management team, which plays an integral role in loan closings, loan administration, loan disbursements and loan operations and report to the Director of Construction Loan Management. The CLCS will manage and maintain procedures and internal controls related to a complex set of commercial transactions in accordance with BHLF’s Loan Policies and Procedures.This newly created position requires a highly motivated person with a commitment to community development finance and, ideally, a background in construction management and monitoring, loan closing, or portfolio management. This person will be responsible for closing and funding loans in coordination with Loan Officers, the Portfolio Management Team, the Finance Department, outside consultants and legal counsel. They will also be responsible for reviewing construction requisitions, closing, disbursing and monitoring construction loans. This person will support portfolio reporting responsibilities on a monthly and quarterly basis. The candidate must&nbsp;be a self-starter, have the demonstrated ability to work independently&nbsp;and&nbsp;effectively&nbsp;on&nbsp;several&nbsp;tasks&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;environment,&nbsp;and&nbsp;have&nbsp;strong quantitative skills as well as strong written and verbal communication skills. The candidate must be able to work collaboratively across departments within BlueHub and externally with borrowers and consultants.Work Arrangements: This position is Boston-based.&nbsp;BlueHub staff are working a hybrid schedule of three days of work in the office (Tu-Th) and two days of remote work (M &amp; F).&nbsp;Background:&nbsp;BlueHub Capital is a mission-driven, nonprofit community development financing organization focused on building healthy communities where low-income people live and work. We use innovative financial tools and deploy capital to support projects that make communities more vibrant places to live. BlueHub has four distinct programs: BlueHub Loan Fund (community development financing), BlueHub SUN (foreclosure relief), BlueHub Energy (clean energy access) and One Percent for America (citizenship financing). Since our founding in 1985, BlueHub has invested over $3.1 billion (and leveraged over $16.1 billion) to finance:<ul><li>Affordable housing, school facilities, child and youth development programs, community-based health centers, grocery stores, and community gathering places</li><li>Reducing financial barriers to US citizenship</li><li>Clean energy enhancements that expand access to solar and other renewable sources for people with low incomes</li><li>Mortgage lending for families facing foreclosure&nbsp;</li></ul>Increasing economic opportunity is at the heart of why BlueHub exists and why we do the work we do. Our investments focus on communities that have been systematically denied access to capital. Our offices are located in the Roxbury neighborhood of Boston, MA. To learn more about BlueHub Capital, please visit, <a href="http://www.bluehubcapital.org" target="_blank">www.bluehubcapital.org</a>.Essential Duties and Responsibilities:<ol><li>Construction Loan Management (50%)</li></ol><ul><li>Build and maintain construction cash flow spreadsheet for each construction loan, tracking closing budget, change orders and disbursements throughout the construction loan.</li><li>Manage capitalization of construction loan interest.</li><li>Identify construction loan problems and recommend solutions to the lending and portfolio management team.</li><li>Maintain and ensure electronic and database files are kept organized, maintaining an audit trail of all disbursements.</li><li>Review and approve construction requisitions.</li><li>Coordinate lender inspector site visits and review site observation reports.</li><li>Coordinate funding with loan officers and the finance team.</li><li>Manage ongoing construction disbursements: request and review title insurance updates, track and ensure receipt of lien waivers, monitor hard and soft cost budget items, contingencies and invoices.</li><li>Manage funding of requisitions internally and with other project lenders.</li></ul><ol><li>Loan Closing (30%)</li></ol><ul><li>Work closely with loan officers to prepare, collect and process due diligence items and documentation related to loan closings. Identify and help resolve potential barriers to closing.</li><li>In conjunction with loan officer and outside legal counsel, oversee preparation and manage</li></ul>completion of loan closing checklists to ensure that all loan closing conditions have been met and approved by authorized parties.<ul><li>Maintain working knowledge of BHLF’s Loan Policies and Procedures to ensure compliance with internal approval and closing requirements, including Know Your Customer and Office of Foreign Assets Control policies. Recommend updates to policies as needed.</li><li>Set up new loans in BHLF’s loan administration systems, including Salesforce and TEA.&nbsp;</li><li>Support the closing and funding process in conjunction with other transaction parties and internally with loan officers, the Finance team and our legal counsel.</li><li>Manage loan closing and closing disbursement funding process for construction loans.</li><li>Assemble and construct closing requisitions. Review and approve closing requisitions when BHLF is participant lender.</li><li>Review and approve settlement statement for closing in coordination with the title agent.</li><li>Participate in pre-construction calls with BHLF Borrowers, peer funders and development consultants.</li><li>Support the opening of controlled bank accounts required by certain loan transactions.</li><li>Coordinate with BlueHub’s Communications Team, borrowers and other transaction parties to ensure BHLF is acknowledged in press materials and on construction site signage for the projects we support, and that we are invited to participate in ground breakings, ribbon cuttings and similar in-person and virtual events.</li></ul><ol><li>Portfolio Reporting (20%)</li></ol><ul><li>Manage development of monthly, quarterly, and annual reports for internal and external stakeholders.&nbsp;</li><li>Upload data from our accounting software (TEA) into Salesforce (SF) on a monthly and quarterly basis.</li><li>Generate and format TEA and SF reports on a monthly and quarterly basis.</li><li>Reconcile SF reports to TEA to ensure material loan terms match across platforms.</li><li>Manage TEA and SF ad hoc reporting for BHLF.</li></ul>Other duties as assigned.<h2>EssentialJob&nbsp;Requirements:</h2><ul><li>4-5 years&nbsp;of&nbsp;loan&nbsp;closing, construction loan management&nbsp;or&nbsp;relatedexperience&nbsp;in&nbsp;communitydevelopment,&nbsp;real&nbsp;estate&nbsp;transactions&nbsp;or commercial lending.</li><li>Proficiency&nbsp;with&nbsp;MS&nbsp;Office Suite&nbsp;is&nbsp;required.</li><li>Experience&nbsp;with&nbsp;databases&nbsp;and&nbsp;CRM&nbsp;platforms;&nbsp;experience&nbsp;with Salesforce and/or&nbsp;TEA&nbsp;preferred.</li><li>Excellent&nbsp;quantitative,&nbsp;writtenand&nbsp;verbal&nbsp;communication,&nbsp;and&nbsp;organizational&nbsp;skills.Must&nbsp;demonstrate a high level of attention to detail and commitment to accuracy.</li><li>Excellent&nbsp;judgment&nbsp;and&nbsp;prudent&nbsp;decision-making&nbsp;abilities.</li><li>Able&nbsp;to&nbsp;build&nbsp;relationships&nbsp;internally&nbsp;and&nbsp;work&nbsp;in&nbsp;a&nbsp;cooperative&nbsp;and&nbsp;diverse&nbsp;team&nbsp;environment.</li><li>Able to&nbsp;build&nbsp;relationships&nbsp;externally&nbsp;and&nbsp;elicit&nbsp;confidence through&nbsp;a commitment&nbsp;to&nbsp;accuracy, timeliness and professionalism.</li></ul><h2>Additional&nbsp;Desired&nbsp;Qualifications:</h2><ul><li>Experience&nbsp;with&nbsp;or&nbsp;understanding&nbsp;of&nbsp;the&nbsp;New&nbsp;Markets Tax&nbsp;Credit&nbsp;(NMTC)&nbsp;program,&nbsp;Low-Income Housing&nbsp;Tax&nbsp;Credit&nbsp;(LIHTC)and&nbsp;Historic&nbsp;Tax&nbsp;Credit&nbsp;(HTC)&nbsp;programs,&nbsp;and/or&nbsp;charter&nbsp;school&nbsp;facility operations or financing.</li><li>Experience&nbsp;with&nbsp;community&nbsp;development&nbsp;real&nbsp;estatedevelopers&nbsp;and&nbsp;nonprofitcommunity-based organizations.</li><li>Candidates who reflect the diversity of the communities we serve or have a keen interest in advancing&nbsp;economicdevelopment&nbsp;for&nbsp;those&nbsp;communities&nbsp;are&nbsp;strongly&nbsp;encouraged&nbsp;to&nbsp;apply&nbsp;for&nbsp;this position.</li></ul>Salary and Benefits:Salary is competitive and commensurate with experience within the guidelines of BlueHub Capital’s salary scale. As a “life cycle employer,” BlueHub invests in the benefits, training, growth opportunities and infrastructure that let you envision a career here. Benefits for full-time employees include:&nbsp;<ul><li>Generous insurance benefits: Health, dental, vision, life and disability insurance, including additional reimbursement for out-of-pocket healthcare expenses</li><li>Retirement benefits: Competitive 401(k) matching</li><li>Unique BlueHub benefits and stipends that support employee wellness, sustainable practices and charitable gift matching</li><li>Excellent package of vacation time and paid leave, as well as generous roll-over policies</li></ul>Application:Please submit a resume and cover letter online via our application portal. You may direct your cover letter to Shannon Weiss, Talent Acquisition Specialist. No calls please. Due to the high volume of applications, BlueHub Capital cannot return phone calls about the position and, regrettably, cannot notify applicants of the status of applications unless an interview is requested.BlueHub Capital is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, age, national origin, ancestry, active military or veteran status, physical or mental disability, medical condition, pregnancy (which includes pregnancy, childbirth, medical conditions related to pregnancy and childbirth, and breastfeeding and expressing breast milk), genetic information, or other protected status in accordance with applicable federal, state and local laws. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual’s qualifications for a specific job opening.

BlueHub Capital

Construction Loan & Closing Specialist

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

OnPoint Community Credit Union

Mortgage Loan Officer - Stadium and 67th & Glisan

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;

Mortgage Loan Officer - Outside

Mortgage Loan Officer - South Hillsboro and Cornelius

Mortgage Loan Officer - 5th & Harvey Milk

Mortgage Loan Officer - East Gresham/Sandy

Description: The Branch Manager will play a crucial leadership role in ensuring the success as well as reputation of the branch. This individual will manage, oversee, and ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing, promotion of products and services, and ensuring general required service coverage of the location. On top of managing the daily activities, a successful individual in this role will place emphasis on continual improvement of operational efficiencies as well as service quality standards, putting the members' satisfaction at the core of everything we do. At the core, the Branch Manager will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates and leads a high level of member service awareness, continually strives to exceed members' expectations and ensures the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Oversees branch growth and membership retention by coaching and leading well-informed advisors to discover member centric solutions.</li><li>Communicates, transfers, and demonstrates product and service knowledge to advisors. Proactively identifies areas of knowledge improvement amongst branch staff.</li><li>Coaches and manages team development to drive internal opportunities, foster teamwork, and career progression.</li><li>Effectively recruits, interviews and onboards advisors.</li><li>Oversees essential administrative functions, including but not limited to scheduling, cash orders, managing branch losses, documentation and retention, and end-of-day balancing.</li><li>Engages with community and branch partners, including Membership Development Officers, to enhance member appreciation. Facilitates timely and efficient communication between branch and home office.</li><li>Serves as escalation point for member complaints and suggestions, deploys active listening techniques to capture improvement opportunities, and treats all member cases with empathy and exceptional professionalism.</li><li>Seeks out professional development and internal networking to enhance education in the financial service industry to improve branch member experience.</li><li>Ensures branch staff's readiness to meet all pre-defined financial targets while continually serving as stewards of membership resources to maximize profitability.</li><li>Complies with regulation, policies, procedures, and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests, and implements security measures when appropriate.</li><li>Follows all safety and security guidelines to properly protect branch team members, members, and credit union assets.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years of banking/member service experience, including 1 – 3 years of managerial experience.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop solutions.</li><li>Demonstrated knowledge of banking procedures, including policies, laws and regulations, consumer loan origination and servicing.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>4 – 6 years of Credit Union member service experience.</li><li>Bachelor's degree in Business Administration or relating field of study.</li><li>Experience with creating and updating policies, processes, procedures, and guidelines.</li><li>Supervisory experience within a member/customer service environment.</li></ol>OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269735196

Local Government Federal Credit Union

Civic Manager, Raleigh (Branch Manager)

Job Title Insurance Authorization Specialist/UKHC Requisition Number RE50097 Working Title Outplaced Insurance Authorization Specialist Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 4 yrs Required License/Registration/Certification None Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing). Also involves some exposure to loud noises, blood-borne/airborne pathogens, and combative/violent people. Shift Day shift, Monday through Friday, 8:00 am – 4:30 pm. Other days/times as assigned per departmental needs. Job Summary UK HealthCare is seeking an experienced Insurance Authorization Specialist to join our team in providing standardized, high-quality authorization support for medical departments. This role plays a critical part in securing pre-authorizations for tests and procedures to ensure timely patient care and accurate billing compliance. Reporting to the Manager of Centralized Payer Authorizations, the Outplaced Insurance Authorization Specialist will interact frequently with patients, physicians, and insurance providers. Responsibilities include verifying patient eligibility, navigating insurance guidelines, and working with third-party payers to obtain necessary approvals as well as providing Estimates and pathways for Financial Clearance where applicable. Success in this role requires strong attention to detail, effective communication skills, and the ability to manage multiple payer processes. Proficiency in medical terminology and basic coding knowledge (ICD-9, ICD-10, CPT, and HCPCS) is preferred. The ideal candidate will thrive in a fast-paced, team-oriented environment while demonstrating exceptional customer service, problem-solving abilities, and compliance with HIPAA regulations. This position involves extended periods of seated work and requires adaptability to evolving insurance policies and guidelines. If you have insurance authorization experience and are looking for an opportunity to contribute to a leading healthcare organization, we encourage you to apply! This is an on-site position. Skills / Knowledge / Abilities Knowledge and experience in medical coding (ICD-10 and CPT) as well as medical terminology is highly recommended. Excellent communication skills and the ability to multi-task and stay organized in a fast-paced environment are needed, as well as knowledge of the insurance authorization process. This position requires exceptional customer service skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Associate degree in a healthcare-related field and at least five years of healthcare employment experience preferred; understanding of CPT, ICD-9, and ICD-10 codes is highly preferred. Deadline to Apply 05/04/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Insurance Authorization Specialist/UKHC

Description: CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Consumer Loan Fulfillment Manager is responsible for overseeing the end-to-end loan fulfillment process as it relates to all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This includes managing a team ensuring compliance with regulatory requirements, loan processing workflows, and maintaining high standards of member service. This position will liaise with various business units that touch consumer lending and related functions including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues. NORMAL DAY-TO-DAY WORK<ol><li>Leads and manages a team of consumer loan fulfillment specialists, ensuring department objectives, as well as staffing and other internal departments training needs are met. Supports other departments as necessary by providing expertise in consumer lending servicing, and training for existing staff as needed.</li><li>Oversees the loan fulfillment process from submission for docs to funding, ensuring accurate loan documents and closings.</li><li>Identifies areas for improvement in the loan fulfillment process and implement changes as necessary.</li><li>Establishes or maintain Key Performance Indicators (KPIs). Prepare regular reporting on team performance metrics and present to senior management.</li><li>Performs processing with team as an active manager of consumer loans, including personal, auto, and home equity loans.</li><li>Assists the AVP of Consumer Loan Operations with the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.</li><li>Maintains existing consumer credit products in the Credit Union's core system and lending operating system to ensure appropriate alignment.</li><li>Complies with and stays abreast of all policies, guidelines, and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.</li><li>Supports policy, guidelines, and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure and loan documentation. Verifies that each loan is boarded accurately into the core system.</li><li>Participates in consumer and RE loan documents in multiple lending jurisdictions, lien filing, and titling, and vehicle and RE insurance</li><li>Creates and/or updates loan servicing processes, procedures, policies, and systems as necessary with knowledge of all consumer- related regulations for real estate and non-real estate consumer loans.</li><li>Prepares for and assists with coordinating internal/external audits pertaining to consumer credit products. Expectation of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas of responsibility.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7-9 years of consumer loan servicing/loan documentation experience including personal loans, auto loans, and real estate loans; including 1-3 years of management experience</li><li>Experience with consumer loan and documentation procedures, policies, regulations, and laws, in addition to knowledge of bankruptcy and consumer law.</li><li>Demonstrate ability to multi-task, prioritize, and accept change and function in a team environment. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in finance, Accounting, Economics, Business or related field required.</li><li>Lending experience at a Credit Union/Financial Institution.</li><li>Possess strong analytical and computer skills.</li><li>Ability to be resourceful and remain flexible.</li><li>Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269613221

Consumer Loan Fulfillment Manager

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle all member related transactions. The Digital Branch Specialist is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, products, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: phone, web chat, text message, and video conference.</li><li>Assist with remote opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Complete member and loan applications and escalate to the lending department as necessary.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of member servicing experience, or have a Bachelor's degree in Business, Finance, Lending, or relevant area.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and account sin fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00am – 6:00pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have.<ol><li>Four-year degree from an accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269613222

145 Banking / Insurance Jobs