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Description:
OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Vendor Risk Analyst will work with the Credit Union’s Information Security, Risk and Compliance, and Legal teams and other internal departments that utilize vendor relationships to offer products and services to the membership and/or provide the resources needed for Civic’s ongoing operations. This role will oversee, track, document, and report on new and existing service providers in accordance with the Credit Union’s policy. The Vendor Risk Analyst will generate ongoing reports for senior management on the status of new and existing services and service providers and, notify management of any identified material vendor service issues that are tracked as part of the Vendor Management Program. The Vendor Risk Analyst t will also coordinate and lead the Credit Union’s Vendor Management Committee. NORMAL DAY-TO-DAY WORK<ol><li>Represent Risk and Compliance and partner with each department in their selection and evaluation process of all new vendors and service providers.&nbsp;</li><li>Identify risks and uphold standards as it pertains to Civic’s policies and procedures through the due diligence processes.</li><li>Conduct planned and scheduled assessments of service providers that are critical to the Credit Union’s ongoing operations. Continuously ensure the quality and accuracy of services adequately support Civic’s standards and vision.</li><li>Support and contribute to the creation and monitoring of the Credit Union’s Business Continuity Plan as it relates to Civic’s vendors.</li><li>Administer the development and maintenance of the tracking system for vendor documents, periodic reviews, relationship issues, and contract renewals.</li><li>Develop and maintain reporting to the Credit Union’s Board and Senior Management team on the status of the Credit Union’s vendor relationships.</li><li>Partner closely with the VP of Risk and Compliance and the VP of Information Security as needed to update the Credit Union’s Vendor Management Program.</li><li>Actively engage internal teams to identify, document, and build the remediation plan for potential vendors and operational gaps.</li><li>When necessary, ensure remediation plans are completed and conducted with the pre-specified requirements.</li><li>Continuously commit to staying abreast of fast-evolving industry trends as well as change rules and regulations.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONS&nbsp;Here are a few qualifications you MUST have to be qualified for this position. &nbsp;<ol><li>Minimum 4 – 6 years of experience in Compliance and/or Risk Management in the Financial Services industry.</li><li>Demonstrated ability to conduct thorough research and interpret and understand vendor risk management standards and best practices.</li><li>Proven ability to work both independently and collaboratively while remaining well-organized, efficient, and detail-oriented.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have. &nbsp;<ol><li>Bachelor’s degree in Accounting, Finance or related field.</li><li>Proven analytical ability specific to vendor management best practices and techniques.&nbsp;</li><li>Previous management experience in a financial institution.</li><li>Strong and established understanding of the regulatory and business environment around vendor risk and ability to multitask and adapt to changing priorities in a fast-paced environment.</li><li>Demonstrated ability to engage and partner with all levels of management and staff, regardless of complexity of tasks.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at: &nbsp;Human Resources3600 Wake Forest Rd, Raleigh, NC 27609&nbsp;<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>

Requirements:
 PI280572071

Local Government Federal Credit Union

Vendor Risk Analyst

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Vancouver Waterfront

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Cherry Park

At West Coast University, we share a passion for students and transforming healthcare education! As a leader for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.You will make an impact by:  &nbsp;<ul><li>Delivering and maintaining a comprehensive NCLEX (National Council Licensure Examination) Success Plan and developing strategies to improve NCLEX testing for the pre-licensure West Coast University Nursing program.</li><li>Evaluating the effectiveness of initiatives, creates new methods to improve NCLEX performance and proposes developments in curriculum to address NCLEX subject matter areas.</li><li>Overseeing, supervises and manages NCLEX Faculty Coordinators and Students at Risk for NCLEX failure, for the culminating assessment of programmatic competence, serves as a mentor and facilitator for faculty; and enables an environment which fosters creativity, responsiveness, and self-responsibility.</li><li>Conducting and monitoring remediation workshops and tutorials and developing methods to ensure graduates pass NCLEX with a satisfactory level of performance of state average or above pass rate for first time test-takers.</li></ul>Your Experience Includes: &nbsp;<ul><li>At least one year’s previous experience, within the previous five years, as a registered nurse providing direct patient care or equivalent experience and/or education, as determined by the Board of Registered Nursing.&nbsp;</li><li>At least three years’ experience teaching courses related to nursing or a course which includes practice in teaching nursing.</li><li>At least one year’s previous experience working with or in clinical sites, placing students, and coordinating related documents preferred.</li><li>Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as Board of Registered Nursing (BRN), professional nursing accreditors, WASC and other related accreditation standards.&nbsp;</li></ul>&nbsp;Education: &nbsp;<ul><li>Master’s degree in nursing from an accredited college or university which includes course work in nursing, education or administration required.&nbsp; Doctorate preferred.</li></ul>Licensure:<ul><li>Current Registered Nurse License required in state of employment.</li><li>Must have approval by the Board of Registered Nursing as a faculty to teach one of the pre-licensure content areas prior to assuming the role of Manager of NCLEX Success.</li><li>Current CPR Card.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Manager, Persistence and Outcomes

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: DentalAll Locations: 20 Maverick Square – Cradock BuildingPosition Summary: The Dental Insurance and Financial Coordinator plays a critical role in the financial health of a dental practice by managing patient insurance claims, verifying benefits, and ensuring timely reimbursement from insurance providers. This position requires a blend of administrative skills, attention to detail, and strong communication abilities to provide excellent service to patients while maximizing insurance utilization.<ul><li>Verify patients’ dental insurance coverage prior to appointments.</li><li>Enter and update insurance information in the practice management system.</li><li>Explain insurance benefits, co-pays, deductibles, and coverage to patients. Ensures all applicable waivers are obtained prior to treatment.</li><li>Engage patient with Patient Services if patient does not have insurance. Assist patient filling out Sliding Fee Scale when necessary in collaboration with the Billing Department.</li><li>Inform patients of their estimated financial responsibility before procedures. Ensure patients understand their financial responsibility by reviewing/reconciling accounts and explaining/answering all financially based treatment inquiries.</li><li>Responsible for ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.</li><li>Ensure patients accept, sign, and fully understand their financial responsibilities to pay their co-pays, deductibles, and balances due at time of service.</li><li>Answer patient questions related to insurance, claims, and billing.</li><li>Maintain accurate patient insurance records and documentation.</li><li>Ensure compliance with HIPAA and insurance regulations.</li><li>Stay current with changes in insurance policies and coding updates.</li><li>Work closely with front office staff, hygienists, and dentists to coordinate patient care.</li><li>Support front desk duties such as scheduling and phone handling when needed.</li><li>Assist with referrals.</li><li>Engage and collaborate with Patient Accounts.</li><li>Assist with Sliding Fee scale.</li></ul>EDUCATION: <ul><li>High School Diploma or G.E.D.</li></ul>EXPERIENCE: <ul><li>5+ years of experience in a dental office or similar setting (preferred).</li><li>Knowledge of Medicare, MassHealth, and commercial insurance pre-claims requirements, regulations, and guidelines (preferred).</li><li>Strong knowledge of dental insurance plans, procedures, and CDT codes.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual skills preferred (english/spanish)</li><li>Computer skills required</li><li>Working knowledge of insurance verification processes</li><li>Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Dental Insurance & Financial Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending &amp; non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and Insurance. This team also manages pricing strategies &amp; capabilities and data &amp; analytics for the US Consumer business.&nbsp;Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. &nbsp;The Sr Manager, NAC Product Management, will play a pivotal role on this specific benefit vertical providing valuable insurance and non-insurance services and protections to 60+ million Card Members. The Sr Manager will manage 9 protection products in the Retail and Travel verticals. This includes managing and creating the strategic vision for the NAC book of business focused on continuous product innovation, improving customer experience, and all core aspects of product management (e.g., P&amp;L management, engagement strategies, customer sentiment, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, to offer these key products. This role requires close collaboration across American Express, including Card Product teams, Amex Assurance Company, Technologies, Legal, Compliance, Marketing, Amex Travel, Finance and Servicing.This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships. &nbsp;Key Responsibilities&nbsp;<ul><li>Define and manage the NAC product strategy and roadmap to align with business goals and objectives.&nbsp;</li><li>Effectively manage the P&amp;L and execute high-priority COCMs reduction strategies and broader product efficiency initiatives.</li><li>Partner with internal and external partners and stakeholders to lead contract negotiations and achieve joint business objectives.</li><li>Lead critical product lifecycle workstreams, managing initiatives from ideation to successful delivery or sunset decisions, within established timeframes.</li><li>Oversee operational excellence and issue resolution, ensuring timely and effective solutions, and ensuring products comply with regulations.</li><li>Build a robust reporting framework to monitor KPIs to assess product performance and provide insights.&nbsp;</li><li>Lead a direct report in NAC through product workstreams, including market research, competitive analysis, customer sentiment (NPS, RFT, complaints), invoice process, and monthly reporting.</li></ul>Minimum Qualifications<ul><li>Bachelor's Degree or 5 years of work experience.&nbsp;</li><li>Strong project management and analytic skills &nbsp;</li><li>Self-starter with the ability to work independently and drive projects to completion&nbsp;</li><li>Energetic team player with a passion for our customers&nbsp;</li><li>Highly organized with attention to detail&nbsp;</li><li>Highly adaptable and able to balance multiple priorities in dynamic environment&nbsp;</li><li>Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions&nbsp;</li><li>Solutions-oriented mindset and critical thinker&nbsp;</li><li>Prior experience with project management&nbsp;</li><li>Prior experience with insurance sector &nbsp;</li></ul>Preferred Qualifications<ul><li>Prior experience with project management&nbsp;</li><li>Prior experience with insurance sector &nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - NAC Product Management, US Insurance

Description:
 OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member’s journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic’s values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member’s financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI280253614

Member Service Advisor, Lumberton (Branch Advisor)

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our&nbsp;community.OnPoint is the largest community-owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Mortgage Underwriter III. We invite you to explore and grow your career with us!JOB SUMMARY:The Mortgage Underwriter III plays a critical role in ensuring the quality and integrity of our loan portfolio through the thorough analysis and underwriting of residential mortgage loans. The ideal candidate will have at least 5 years of direct mortgage underwriting experience, with a strong background in Jumbo non-conforming loans and/or FHA/VA government underwriting. This role also requires an advanced understanding of business cash flow analysis, particularly for self-employed borrowers, and a demonstrated ability to mentor less experienced underwriters.ESSENTIAL FUNCTIONS:<ul><li>Analyze and underwrite a broad range of loan applications including Conforming, Jumbo, FHA, and VA products in compliance with investor and agency guidelines.</li><li>Conduct detailed reviews of complex income scenarios, including Business tax returns and cash flow analysis for self-employed borrowers.</li><li>Ensure loan files meet all regulatory and company requirements for credit, income, assets, and collateral.</li><li>Serve as a technical expert and resource for fellow OnPoint staff requiring senior-level judgment.</li><li>Collaborate closely with Loan Officers, Processors, and other internal departments to facilitate timely and accurate loan decisions.</li><li>Serve as a mentor to Junior and Mid-Level Underwriters, providing guidance, training, and performance feedback to enhance team knowledge and consistency.</li><li>Stay up-to-date with industry changes, investor guidelines, and underwriting best practices.</li><li>Maintain a pipeline of loans in an efficient and timely manner while meeting service level agreements.</li><li>Ensure adherence to all company policies and compliance regulations including TRID, RESPA, and other federal guidelines.</li></ul><ul><li>Additional projects, responsibilities, or other duties assigned.</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:<ul><li>Strong ability to analyze business tax returns, and complete complex cash flow analysis.</li><li>Exceptional knowledge of agency guidelines (Fannie Mae, Freddie Mac), AUS systems (DU/LP), and compliance requirements.</li><li>Prior experience mentoring or leading junior underwriting staff.</li><li>Excellent analytical, organizational, and decision-making skills.</li><li>Strong written and verbal communication abilities.</li><li>Ability to manage high volumes in a fast-paced environment without sacrificing accuracy.</li><li>Maintain a strong willingness to partner with our Sales and Processing teams in building a strong member first culture.&nbsp; </li><li>Must be willing to work in office 40% of the working days</li></ul>MIN QUALIFICATIONS:<ul><li>Minimum 5 years of recent mortgage underwriting experience.</li><li>Proficiency in underwriting Jumbo Non-conforming loans and/or FHA/VA Government loans (DE and/or SAR/LAPP certifications preferred).<ul><li>A minimum of 6 months’ experience in either category</li></ul></li></ul>PREFERRED QUALIFICATIONS:<ul><li>DE Underwriter Certification (FHA)</li><li>VA LAPP/SAR Designation</li><li>Experience with Encompass or similar LOS</li><li>Bachelor’s degree in business, Finance, or a related field (preferred but not required)</li></ul>Additional Information:OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyMortgage UnderwritingJobFunctionMortgage UnderwritingPayTypeHourly

Mortgage Underwriting - Mortgage Underwriter III

The Career Services, Quality Assurance Manager plays a pivotal role under the direct supervision of the Executive Director, Career Services, focusing chiefly on ensuring that employment verifications across all campuses are meticulously completed, validated, and audited in Salesforce weekly. This role is crucial in managing and upholding the organization’s compliance with federal, state, and various regulatory standards in alignment with the organization's mission and objectives. Central responsibilities encompass leading the Quality Assurance process, with a significant emphasis on conducting quarterly audits to verify the accuracy and compliance of employment data. Additionally, the manager is tasked with generating reports, analyzing data, and pinpointing areas for process enhancement at the campus level, all within the purview of strengthening the integrity and reliability of employment verification processes.Essential Functions &amp; Responsibilities:<ul type="disc"><li>Ensures that employment verifications across all campuses are meticulously completed, validated, and audited in Salesforce weekly.</li><li>Provides weekly reports and updates to both the Executive Director of Career Services and the Campus Career Services Director on the progress of all employment verifications.</li><li>Conduct comprehensive audits of employment verification processes on all campuses to confirm document validity and data accuracy.</li><li>Maintain rigorous standards for verifying and validating graduate employment records across the university.</li><li>Monitor and manage the integrity of database records and physical verification documents, including E-sign and third-party processes.</li><li>Execute remote and on-site assessments to ensure compliance with federal and state regulations for annual reporting.</li><li>Provide regular recommendations for the refinement and improvement of data collection and operational protocols.</li><li>In partnership with the Campus Directors, works with all California and online campuses in managing BPPE auditing process.</li><li>Closely scrutinize Career Services data for accuracy, vigilantly investigating and resolving any discrepancies.</li><li>Drive initiatives within Career Services to uphold adherence to federal, state, and regulatory standards.</li><li>Collaborate with campus teams and directly contact graduates to verify placement data and support licensure and placement efforts.</li><li>Coordinate with third-party verification entities to facilitate timely data corrections and employer verifications.</li><li>Oversee the creation and analysis of Quality Assurance reports, pinpointing opportunities for process optimization.</li><li>Guide campuses in implementing verification procedures and in conducting thorough documentation audits in Career Services.</li><li>Address graduate inquiries proactively, aiding in the prevention of potential complaints and supporting successful placement outcomes.</li><li>Certify that all Career Services related activities are consistently executed in alignment with established university policies and quality standards.</li></ul>Experience &amp; Skills:<ul type="disc"><li>Bachelors degree preferred.</li><li>Minimum of 3 years of Career Services experience or related experience required.</li><li>Proficient in Microsoft Excel and PowerPoint.</li><li>Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.</li><li>Ability to work with individuals at the campuses, Administration and Shared Services.</li><li>Excellent written and oral communication, project management, conceptual, and analytical skills.</li><li>Ability to understand compliance and regulatory issues in a highly ethnic and culturally diverse student and associate community.</li><li>Ability to train others on the regulatory requirements.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Career Services, Quality Assurance Manager

OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI280146247

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