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Description:CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. About the Position The Loan Operations Specialist is responsible for the daily servicing and production of the Consumer loan operations. A successful individual in this role will be forward-thinking, assisting with department projects as assigned by the operations manager and ensuring the financial institution's Consumer loan closing and servicing policies/procedures are being adhered to on each request. In addition, one must contribute to the ongoing development of processes and procedures as well as have knowledge of each functional area including validating reporting, billing, tracking of insurances/taxes, collateral management and paid-in-full loan record keeping. Normal Day-to-Day Work <ol><li>Provide daily support of all aspects of servicing Consumer Loan products.</li><li>Perform loan account maintenance, servicing, balancing, and reporting processes including proficiency in GL reconciliation and transactions.</li><li>Complete payment processing, data entry, collateral &amp; financial ticklers, and file maintenance.</li><li>Understand and code loans to report loans accurately in Call Report as well as other Credit Union reporting formats.</li><li>Assist the Sr. Loan Operations Specialist [AP1] in monitoring, reviewing, and validating periodic loan reports and system output and resolves/escalates issues as appropriate. Assist in providing reconciliation and identification of pattern activities or anomalies in reports and notifies management.</li><li>Assist and support the Credit Union's loan related systems to ensure they are compliant with current loan policies and guidelines.</li><li>Assist in identifying risks and opportunities for improvement with recommendations to improve processes.</li><li>Assist in perfecting Credit Union lien for all real estate and non-real estate loans. Organize loan files and complete checklist for any suspense items.</li><li>Handle issues and possess up-to-date knowledge of specific financial products and regulations. Work with others as necessary to research, analyze, and recommend resolutions.</li><li>Assist in ensuring system upgrades are installed and tested thoroughly in a timely fashion.</li><li>Ensure compliance with all applicable laws and regulations concerning lending by working with Legal and Compliance, attending internal and external training classes and vendor workshops.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>Job QualificationsHere are a few skills you MUST have to be considered for this position. <ol><li>Minimum 1 – 3 years of Consumer loan operations experience in all aspects of servicing and loan documentation preparation for consumer non-real estate and real estate.</li><li>Strong interpersonal skills with ability to work in a team environment and mentor others.</li><li>Ability to function in a business office environment and utilize standard office equipment, technology and software including but not limited to: PC/laptop, MS Windows, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li></ol>Here are a few qualifications we'd LIKE you to have to make you more suited for this position. <ol><li>Experience with collateral perfection and servicing, regulations, and compliance.</li><li>Experience with virtual/online banking environments for business members services.</li><li>Technical experience with input to loan documentation and core Credit Union systems.</li></ol>Contact Us If you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources3600 Wake Forest RoadRaleigh, NC 27609<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a> Requirements: PI269613218

Local Government Federal Credit Union

Consumer Lending Operations Specialist

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269613223

Member Experience Representative

23-Apr-2025<h4>Mortgage Closer I</h4>Harvard Federal Credit Union 68156BRJob SummaryHarvard Federal Credit Union (Harvard FCU) has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.Under the direction of the Mortgage Servicing Manager, the Mortgage Closer monitors scheduled loan closings, the preparation of documentation for closing, and the funding of the loan.Position DescriptionThe Mortgage Closer works in a team environment to perform full-cycle mortgage closing tasks for all mortgage products. This includes, but is not limited to:<ul><li>Monitoring;<ul><li>closing calendar and following up with all parties to ensure closing date is met.</li><li>receipt of executed closing package.</li></ul></li><li>Preparing<ul><li>and delivering closing disclosures to members, and monitoring for receipt within the required regulatory timelines.</li><li>and delivering closing packages to members, closing attorneys, and agents.</li><li>funding notices.</li></ul></li><li>Reviewing insurance binders for compliance with credit union requirements.</li><li>Performing pre-funding credit reviews, and verifications of employment.</li><li>Recording mortgages for all home equity closings.</li><li>Scanning loan documents, and adhering to the Credit Union’s record retention policies.</li><li>Responding to auditors’ requests.</li></ul>May be asked to assist mortgage servicing department, and/or other mortgage lending teams.This position is designated as critical for the Harvard University Employees Credit Union as it provides non-deferrable services that must be performed in the event of an emergency or weather-related closure.Basic QualificationsBasic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.<ul><li>College degree, or three+ years’ experience in mortgage banking operations.</li></ul>Additional Qualifications and SkillsThe following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>Proficient in the use of Excel, Word and Outlook.&nbsp;</li><li>Able to work in;<ul><li>a fast-paced environment and handle multiple functions within strict deadlines.</li><li>the diverse environment of Harvard University.</li></ul></li><li>Must be;<ul><li>a team player.</li><li>detail oriented.</li></ul></li></ul>Working Conditions<ul><li>Work is performed in an office setting.</li><li>Interviews for this position may be conducted via telephone &amp; Zoom video conferencing, based on the department’s current presence on campus.&nbsp;</li></ul>Additional InformationPlease provide a cover letter with your application.Please note:<ul><li>Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).</li><li>Harvard University is unable to provide work authorization and/or visa sponsorship.</li><li>This position has a 90-day orientation and review period.</li></ul>Work Format DetailsThis is a hybrid position that is based in Massachusetts. During the initial 90-day orientation and review period, new employees may be expected to work in the office more frequently, up to full time. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsHarvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs. Harvard FCU: <a href="https://harvardfcu.org/" target="_blank">https://harvardfcu.org/</a>BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFinance Department Office LocationUSA - MA - Cambridge Job Code400103 Accounting Assistant V Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade053DepartmentHarvard FCU Mortgage ServicingUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningCredit, Criminal, Education, Identity, Prohibited PartiesCommitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-BT1

Harvard University FAS Human Resources

Mortgage Closer I

Description: ABOUT THE POSITIONLoss Mitigation Manager is responsible for operationally management of the Loss Mitigation Team and it's efforts to proactively manage delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with internal team and members to resolve payment issues and escalated situations, providing advanced oversight of repayment solutions, and implementing strategies to mitigate loan losses. NORMAL DAY-TO-DAY WORK<ol><li> Operationally manage early and late-stage delinquency management efforts by ensuring Loss Mitigation Team is monitoring loan accounts and identifying members who are at risk of becoming delinquent.</li><li>Primary oversight of Loss Mitigation Workforce Management and Scheduling. </li><li>Recommend strategic collection efforts and assist in operational implementation of strategy.</li><li>Maintain oversight of overall collection efforts to ensure team goals and KPIs are met. </li><li>Work with the Loss Mitigation team to approve escalated repayment plans and settlements.</li><li> Strategically recommend loan modifications and workout plans for approval. </li><li>Provide primary management escalation assistance to active and charged off accounts. </li><li> Accurately document all member interactions, payment agreements, and actions plans in the core collection system.</li><li> Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.</li><li> Foster a culture of cross-team collaboration and bench-strength within the Loss Mitigation Team, including functions of escalated collection actions and Default Management. </li><li>Maintain and train knowledge of Default Management Team practices and procedures to best aid in cross-team communication.</li><li> Be a primary resource for knowledge of elevated account actions, insurance claims, and collateral recovery efforts to best assist with membership communication pre and post charge off. </li><li>Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.</li><li>Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.</li><li> Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures. </li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4-6 years experience in consumer, commercial, and real estate collections or combination of experience and advanced education.</li><li> Minimum 1-3 years of experience in a lead or leadership role in financial services.</li><li> Must have an understanding of consumer credit reports, income statements, and credit principles. </li><li> Must have an understanding of accounting principles and business financial statements and tax returns.</li><li>Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law. </li><li>Strong interpersonal skills with ability to work in a team environment.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> Bachelors degree</li><li> 1-3 years of experience in credit underwriting, portfolio evaluation, or administration. </li><li>Prior escalated collections experience including repossession, foreclosure, and small claims management. </li></ol> CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269378606

Loss Mitigation Manager

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.</li><li>Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of member servicing experience, inclusive of lending and/or account opening experience, or have a Bachelor's degree in Business, Finance, Lending, or relevant area and 1-3 years of experience in financial services. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Four-year degree from an accredited college/university.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269378619

Senior Member Service Advisor - Ahoskie (Senior Branch Advisor)

Description:CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Foreclosure Specialist supports and coordinates all foreclosure activities for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This includes all daily operational foreclosure activity relating to the foreclosure process and real estate collateral disposition process. This position will ensure all foreclosure activities are completed timely and accurately in accordance with work rules, goals, and objectives to improve timeline, attorney performance, and portfolio performance. All positions are expected to help foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. NORMAL DAY-TO-DAY WORK<ol><li>Coordinates all accounts actively in foreclosure and all post-foreclosure property disposition. </li><li>Actively reviews all open foreclosures to ensure portfolio performance and timely resolution. </li><li> Acts as the primary contact for internal and external counsel on foreclosure-related matters. </li><li> Actively analyzes guidance provided by internal and external counsel to best direct each active foreclosure. </li><li> Corresponds with impacted membership regarding foreclosure, and redemption when applicable, while maintaining tactful communication and upholding company values.</li><li> Coordinates all post-foreclosure accounting activity in relation to charge-off and REO GL maintenance.</li><li> Provides recommendations for property rehabilitation and sale based on current cost-benefit analysis.</li><li>Maintains oversight of REO properties to ensure Civic's interests are protected. This includes, but is not limited to, eviction, property maintenance, inspection, and security. </li><li>Works with third-party vendors/contractors to coordinate all REO-based activities relating to property protection and repair.</li><li>Coordinates all REO sale activities including listing, scheduling, and investor-based sales. </li><li>Actively maintains relationships with internal teams and individuals to ensure support of accounts impacted by foreclosure.</li><li> Stays current with pending regulatory and state law changes that could impact foreclosure processes.</li><li> Utilizes reporting to support timely activities on all foreclosure cases.</li><li>Manages day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards.</li><li>Identifies opportunities for process improvement within the department and outside where applicable to minimize risk exposure.</li><li>Follows departmental and organizational policies and procedures with strict adherence.</li><li> Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum of 1 – 3 years of experience in foreclosure management or managing/servicing non-performing loan accounts.</li><li>Demonstrated knowledge and experience with the loss management life cycle and state and federal laws related to non-performing loans.</li><li>Must have strong analytical and organizational skills.</li><li> Experience developing and managing through policy.</li><li>Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation. </li><li> PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> BA/BS in Accounting, Finance or Business Management preferred. </li><li>Collection experience at a Credit Union or other financial institution.</li><li>Experience or certification as a paralegal. </li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI269378618

Foreclosure Specialist

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.&nbsp; We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. &nbsp;JOB SUMMARY:JOB SUMMARY: The Insurance Specialist is responsible for review and resolution of outstanding insurance balances on hospital or physician patient accounts. The Insurance Specialist will be required to have flexibility to learning and comprehending complex hospital systems and keen analytical skills to evaluate appropriate next steps to bring aged account receivables to resolution. The Insurance Specialist will be responsible to ensure cash recovery goals are met and assigned hospital receivables are appropriately addressed according to company, client, and federal guidelines.ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp; Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.ESSENTIAL JOB FUNCTIONS:Effectively manages assigned insurance receivables to achieve business line expectations &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Meets productivity standards as outlined by business line</li><li>Achieves a minimum of 85% work quality scoring and accuracy on all accounts worked</li><li>Completes timely follow-up on assigned accounts to ensure no cash loss</li><li>Meets monthly cash expectations as set out for assigned client receivables</li><li>Ensures insurance accounts are resolved within 90 days of placement &nbsp;&nbsp;&nbsp;</li><li>Demonstrates the ability to prioritize work with some oversight to meet outlined goals</li><li>Perform account research and route accounts through appropriate client workflows&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ability to understand, navigate and perform research of account within client host systems</li><li>Exceptional understanding of patient accounting systems allowing for ease of transition and learning of new systems as needed by business line</li><li>Clearly documents actions taken and next steps for account resolution in patient accounting system</li><li>Excellent working knowledge of Prism system and displays clear understanding of claim updates, request workflow, and action step entry into the system</li><li>Appropriately makes request for documentation based on account needs and compliance guidelines</li><li>Ability to navigate billing system to perform basic claim billing functions</li><li>Clearly prepares appeals for payment to insurance company when appropriate</li><li>Ensure strong communication skills to convey intricate account information</li><li>Ensure all accounts are worked within client standards and Federal Regulations.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain high quality account handling per client standards</li><li>Work within federal, state regulations, department/division &amp; all Compliance Policies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain continuing education, training in industry career development&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.</li><li>Attend training sessions as directed by management</li><li>Integrate information obtained through training sessions and policy changes immediately into daily routine</li></ul>EDUCATION: High School or EquivalentEXPERIENCE: 1 year experience in a health care receivables environment.*Must have EMR experienceMUST HAVE:<ul><li>Excellent oral and written communication skills</li><li>Basic computer skills</li><li>Familiar with widely used patient accounting software</li></ul>OTHER HELPFUL EDUCATION OR EXPERIENCE<ul><li>Organization, planning and prioritizing</li><li>Communication skills</li><li>Data management</li><li>Attention to detail and accuracy</li><li>Problem-solving</li><li>Adaptability and flexibility</li></ul>KNOWLEDGE, SKILLS and ABILITIES <ul><li>Possess excellent reading and writing skills</li><li>Strong Computer skills</li><li>Communicate successfully with patients, hospitals, insurance companies and CorroHealth Employees</li><li>Work individually and as part of a team</li><li>Possess ability to concentrate for long periods of time</li><li>Proficient in numeracy skills</li><li>Pays close attention to detail</li><li>Must possess excellent grammar and spelling skills</li><li>Proficient in knowledge and use of email and internet</li><li>Possess above average knowledge of administrative procedures</li></ul>PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

CorroHealth

Insurance Specialist (Denials Follow Up)

OverviewReporting directly to the Senior Vice President - Mortgage, the Mortgage Systems Manager serves as a strategic leader bridging the Mortgage Lending business and Technology teams. This role oversees the complete technology stack for mortgage origination and servicing, ensuring optimal integration between loan origination systems, servicing platforms, point of sale solutions, and CRM tools. The position drives technological innovation while maintaining operational excellence and regulatory compliance.Essential Functions<ul><li>Core System Management: Direct the mortgage technology ecosystem, with primary focus on Encompass (LOS), MSP (Servicing Core), and point of sale systems. Ensure optimal configuration and performance of all integrated systems and customizations.</li><li>Strategic Leadership: Serve as the strategic point of contact between Mortgage Lending leadership, Technology teams, and external vendors regarding mortgage system functionality, integration priorities, and roadmap alignment.</li><li>Integration and Process Optimization: Lead cross-functional initiatives to integrate mortgage systems (LOS, CRM, pricing engines, document platforms, etc.) with enterprise applications, ensuring seamless experiences for internal stakeholders and members. Establish and maintain comprehensive version control processes for business rules, system configurations, and integrations.</li><li>Data Strategy and Analytics: Partner with Business Analyst(s) to develop and implement data analytics strategies, ensuring robust reporting capabilities and data-driven decision making throughout mortgage operations. Oversee the development of dashboards, reports, and analytical tools.</li><li>Vendor and Project Management: Manage relationships with technology partners while ensuring service level compliance. Lead complex technology initiatives from conception to implementation, ensuring alignment with budget and timeline constraints.</li><li>Strategic Planning and Innovation: Evaluate emerging technologies and methodologies to enhance mortgage operations. Develop and execute technology roadmaps aligned with organizational objectives.</li><li>Mortgage Systems Help Desk Oversight: Manage and oversee the technical help desk dedicated to supporting mortgage employees with system-related issues. Establish troubleshooting protocols, escalation paths, and knowledge management resources specific to mortgage systems.</li><li>Compliance and Security: Collaborate with compliance, risk, and information security teams to maintain system integrity and regulatory adherence. Implement and maintain appropriate controls for system access and data protection.</li><li>Change Management Support: Support training and change management initiatives to ensure smooth adoption of new tools and processes across the organization.</li><li>Other Duties: Perform other duties as assigned.</li></ul>Knowledge, Skills and Abilities<ul><li>Comprehensive understanding of mortgage industry technology, particularly loan origination systems</li><li>Advanced knowledge of Encompass software and its customization capabilities</li><li>Experience with mortgage servicing platforms</li><li>Demonstrated expertise in project management and complex technology implementation</li><li>Proficient understanding of database structures</li><li>Experience with business intelligence tools, particularly Power BI, including dashboard development and data modeling</li><li>Strong analytical and problem-solving capabilities with emphasis on translating business requirements into technical solutions</li><li>Excellence in both written and verbal communication, particularly in explaining technical concepts to various stakeholders</li><li>Strategic thinker with a process improvement mindset and ability to balance business goals and technical feasibility</li></ul>QualificationsRequired<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field preferred</li><li>5+ years of experience in mortgage technology roles, with demonstrated leadership experience</li><li>Proven track record in implementing and managing mortgage technology solutions, particularly Encompass</li><li>Experience with mortgage servicing systems</li><li>Strong understanding of mortgage regulations and compliance requirements</li><li>Demonstrated success in change management and technology adoption initiatives within the mortgage industry</li><li>Experience managing third-party vendor relationships and integration projects</li></ul>Preferred<ul><li>Experience in credit union, bank, or other regulated financial institution environment</li><li>Familiarity with integration platforms (e.g., APIs, middleware, ETL tools) from a business leadership perspective</li><li>PMP, CMB, or similar industry certifications</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

OnPoint Community Credit Union

Manager, Mortgage Systems

OverviewReporting directly to the Director of Mortgage Sales, the Mortgage Sales Manager provides strategic leadership for the mortgage sales team, driving growth and market share through effective recruitment, coaching, and performance management. This role is responsible for building and leading a high-performing team of mortgage loan officers, with a focus on exceptional member service and sustainable production growth. The Mortgage Sales Manager serves as the primary driver of sales culture, ensuring alignment with organizational objectives while maintaining regulatory compliance.Essential Functions<ul><li>Team Leadership and Development: Recruit, coach, motivate, and train both credit union branch loan officers and independent/self-sourcing loan officers. Develop an effective sales culture utilizing daily, weekly, and monthly sales management tools, processes, and techniques.</li><li>Strategic Growth Management: Drive market share increase in associated markets through targeted sales strategies.</li><li>Performance Monitoring: Monitor and execute reporting covering Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Utilize analytics to identify trends and opportunities for improvement.</li><li>Relationship Building: Identify and develop key business relationships with realtors, builders, non-profits, and other industry professionals to expand referral networks and business opportunities.</li><li>Compliance Oversight: Ensure mortgage loan officers understand and comply with policies, procedures, and Credit Union requirements. Work closely with management, Compliance, and the Real Estate Operations and Underwriting departments to support consistent communication of policies and objectives.</li><li>Member Experience Excellence: Establish and maintain best-in-class member service standards. Ensure all mortgage sales activities prioritize exceptional member experience throughout the mortgage process.</li><li>Staff Development: Provide comprehensive development and training in all areas: sales, service, policies and procedures, product knowledge, operations, and compliance. Lead, coach, and motivate Mortgage Loan Officers to achieve sales, service, and operational goals.</li><li>Business Development: Assist Mortgage Loan Officers in developing and sourcing new member opportunities. Support strategic initiatives to expand the mortgage loan portfolio.</li><li>Cross-Functional Collaboration: Promote teamwork with internal partners (Real Estate Operations, Underwriting, Secondary Markets, Retail and other departments) to support organizational priorities while achieving monthly production goals.</li><li>Other Duties: Perform other duties as assigned.</li></ul>Knowledge, Skills and Abilities<ul><li>Highly developed customer service and sales management skills</li><li>Excellent written and oral communication abilities</li><li>Proven leadership, recruitment, and team development expertise</li><li>Strong interpersonal skills with ability to motivate diverse sales teams</li><li>Self-directed with ability to function under limited supervision</li><li>Highly organized with ability to prioritize multiple competing tasks</li><li>Competent in underwriting guidelines for agency and government loans including, but not limited to Fannie Mae, Freddie Mac, VA, and FHA</li><li>Proficient in income analysis for mortgage qualification including tax return analysis</li><li>Demonstrated skill in performance metrics tracking and analysis</li><li>Strong understanding of mortgage industry trends and competitive landscape</li><li>Computer skills with Windows, Excel, and mortgage origination software (e.g., Encompass)</li></ul>QualificationsRequired<ul><li>Bachelor's degree in business, finance, or related field, or equivalent experience</li><li>Minimum of five years mortgage sales experience with demonstrated success</li><li>Proven track record of meeting or exceeding sales targets and growing market share</li><li>Knowledge of mortgage industry regulations and compliance requirements</li><li>Experience with performance tracking and KPI/KRI monitoring</li></ul>Preferred<ul><li>Previous management or supervisory experience leading sales teams</li><li>Experience recruiting, developing, and retaining high-performing mortgage professionals strongly preferred</li><li>Experience in credit union, bank, or other regulated financial institution environment</li><li>Proven history of successful realtor and builder relationship development</li><li>Knowledge of local real estate markets and competitive landscape</li><li>Mortgage industry certifications (e.g., CMB, NMLS)</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Manager, Mortgage Sales

Job Description and RequirementsThe primary function of the Construction Loan Post-Closer is to ensure a timely and accurate draw process while working with members and builders as well as construction loan modifications for permanent financing. As a Construction&nbsp;Loan Post-Closer your primary focus of loans will include ground up built residential dwellings as well as residential dwellings that are undergoing major and minor renovations.Essential Functions and Responsibilities:<ul><li>Complete an introduction phone call and email to member within 72 hours of closing/funding to ensure member and builder are fully aware of the active construction loan process.</li><li>Act as an intermediary between all parties in the transaction of which include members, attorneys, closing agents, and builders/contractors to answer any questions, and resolve any issues during the construction loan phase.</li><li>Work with builder and member to order the necessary form and final surveys, draw inspections and final completion inspections.</li><li>Complete draw process utilizing RBFCU's core system to advance appropriate draw loan proceeds as well as the collection of interest that is due.&nbsp;</li><li>Work with builders and members to complete the loan modification process.</li><li>Ensure collection and&nbsp;data entry&nbsp;into Loan Origination Software of all loan documents that are recorded during both the active construction and loan modification phase.&nbsp;</li><li>Remain informed of all aspects of Randolph-Brooks Federal Credit Union policies and guidelines and Federal Compliance Regulations that affect the processing of mortgage loans.</li><li>Manage all assigned loans in respective pipeline while working within stated timelines reported in real estate contracts, builder/contractor contracts as well as management established turnaround times.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Less than one year prior job-related work experience</li><li>Entry level understanding of residential building processes, Federal Compliance Regulations, Ability to Repay (ATR)/Qualifying Mortgage (QM), Underwriting Guidelines and appraisal Reviews&nbsp;</li><li>Ability to complete up to 50 draws/inspections and up to 10 loan modifications on a re-occurring monthly basis&nbsp;</li><li>Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile</li><li>Ability to work well with internal and external customers/members while using excellent written and oral communication skills</li><li>Detail oriented with the ability to problem solve and effectively self-manage</li><li>Proficient within Microsoft Applications</li></ul>Preferred:<ul><li>Bilingual in English and Spanish</li><li>Experience with Ellie Mae Encompass</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. ​

145 Banking / Insurance Jobs