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Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Accounts Payable Specialist is responsible for supporting the day-to-day operational activities of the accounts payable (AP) function. This includes processing invoices, reconciling accounts, managing payment schedules, ensuring compliance with company policies, and maintaining accurate financial records. The role also involves communication with vendors and internal stakeholders to resolve any discrepancies or issues. NORMAL DAY-TO-DAY WORK<ol><li>Process and review all incoming invoices for accuracy, completeness, and compliance with company policies.</li><li>Verify and match invoices to purchase orders and receipts, ensuring proper coding and authorization for payment.</li><li>Reconcile vendor statements and resolve discrepancies in a timely manner.</li><li>Maintain vendor files, ensuring up-to-date records of payment terms, contact details, and tax information.</li><li>Handle inquiries and resolve issues from vendors, employees, and internal departments related to accounts payable.</li><li>Assist in overseeing the Accounts Payable email folder by maintaining organization of the folder and providing clear communication with Vendors and Staff.</li><li>Assist in setting up online Vendor accounts to retrieve monthly online statements and establish electronic payments. </li><li>Support audits by providing necessary documentation and responding to auditor inquiries.</li><li>Assist in reviewing the coding for Corporate Credit Card expenses and employee reimbursement requests.</li><li>Prepare reports on AP aging and assist with cash flow management.</li><li>Maintain an organized and efficient filing system for accounts payable records.</li><li>Assist in enterprise payments made from accounts payable and travel and expense systems to ensure quarterly and year-end 1099 reporting activities are correct, and all tax agency inquiries are addressed. </li><li>Prepare ad hoc expense related reports for management upon request.</li><li>Collaborate with other departments to implement new accounting initiatives, process improvements and handle other non-routine transactions. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum of 1 – 3 years of experience in accounts payable or a related finance function. </li><li>Strong knowledge of GAAP and the accounts payable processes. </li><li>Experience with accounting software (e.g., Sage Intacct, SAP, Dynamics, QuickBooks, or similar).</li><li>Strong attention to detail and demonstrated organizational and time management skills, with the ability to handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUP).</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>A BS in Business, Finance, Accounting, or equivalent.</li><li>1 – 3 years' experience at a financial institution.</li><li>Possess a strong service orientation, preferably in the credit union industry.</li><li>Experience with ERP systems and automated accounts payable tools.</li><li>Certification in Accounts Payable (e.g., AAP) or related accounting certification.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI272624232

Local Government Federal Credit Union

Accounts Payable Specialist

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI272624208

Member Service Advisor, Durham (Branch Advisor)

Description:ABOUT THE POSITIONThe Engagement Officer is responsible for developing and maintaining relationships with key stakeholders, including local government entities, Advisory Council members, and Civic Credit Union members. This role executes engagement initiatives designed to enhance member growth and awareness, increase retention, and promote the Credit Union's products and services. The Engagement Officer works closely with the Engagement Manager and Lead Engagement Officer to execute Engagement strategies and ensure member satisfaction within an assigned territory. NORMAL DAY-TO-DAY WORK<ol><li>Develop and manage relationships with key partners, including local government liaisons, Advisory Council members, and potential members, to foster engagement and expand Civic's reach.</li><li>Execute engagement strategies designed by the Engagement Manager, ensuring alignment with organizational goals related to member growth, retention, advocacy, and impact.</li><li>Facilitate educational sessions, presentations, and community events to promote awareness of Civic Credit Union's products, services, and digital banking solutions.</li><li>Support territory-based member engagement efforts, ensuring strong local government partnerships and active participation in credit union initiatives.</li><li>Collaborate with internal teams and branch managers to enhance the member experience, providing on-the-ground insights into local engagement opportunities.</li><li>Maintain up-to-date knowledge of Credit Union products and services, effectively communicating their benefits to members and stakeholders.</li><li>Assist in planning and executing external events and conferences, representing the Credit Union and ensuring high-quality engagement with attendees.</li><li>Recruit and engage Advisory Council members, maintaining strong communication and supporting their involvement in credit union advocacy and initiatives.</li><li>Document engagement activities in Salesforce, tracking interactions and outcomes to inform data-driven engagement strategies.</li><li>Support the Engagement Manager in evaluating and refining engagement approaches, contributing insights from member interactions and Engagement efforts.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>High School diploma or equivalent.</li><li>Minimum one to three years of experience in business development, sales, marketing or local government.</li><li>Must reside and maintain residency in the State of North Carolina, within their designated territory (specifically, Buncombe, Haywood, Madison, McDowell or Yancey County). </li><li>Up to 80% in-state travel is required, which includes overnights and weekends. </li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>BA/BS in Marketing, Communications, Business, or related field.</li><li>Notary Public in North Carolina, Financial Counseling Certification Program (FiCEP) designation or Accredited Financial Counselor (AFC), Credit Union Business Development Professional (CUBDP) designation and/or Credit Union Development Education (DE) designations.</li><li>Financial Services, marketing or sales experience, including utilizing Salesforce is a plus.</li></ol>OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. Requirements: PI272624243

Engagement Officer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customers’ borrowing needs in an evolving landscape.&nbsp;Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in three years.The Senior Manager, Insurance Product Strategy supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Premium Car Rental Protection and/or Trip Cancel Guard Products. This includes core aspects of portfolio management (e.g., P&amp;L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. This position includes leadership of 1 Direct Report.Key Responsibilities:<ul><li>Deliver product strategy and optimize performance by understanding key P&amp;L drivers (i.e.; customer research, usability studies, market analysis)</li><li>Understand and own the Premium Car Rental Protection P&amp;L and revenue growth targets</li><li>Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset</li><li>Collaborate with internal and external partners to improve customer experience, deliver on business goals and enhance claims and servicing</li><li>For external partners, responsible for ensuring all strategic and operational deliverables are met</li><li>Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines &amp; progress of all activities</li><li>Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor</li><li>Lead, coach and develop an Analyst</li></ul>Minimum Qualifications<ul><li>5+ years productmanagement experience, preferably in the Insurance industry</li><li>Proven&nbsp;track record of using data and analytics to identify performance trends, assess risks/opportunities, and drive informed business decisions that improve top-line growth and bottom-line results</li><li>Understand the workflow and terminology of insurance or&nbsp;similar products and processes and their impact on profit and loss.</li><li>Proficiency in understanding portfolio P&amp;L</li><li>Deeply inquisitive, enjoys creative problem solving, white-spacethinking, and using data to tell a story</li><li>Proven ability to translate customer insights into clear product requirements and strategic roadmap priorities</li><li>Superior&nbsp;stakeholder management and communication skills with a demonstrated ability to collaborate and influence</li><li>Solutions-oriented mindset and critical thinker with strong attention to detail and a can-do attitude</li><li>Leader who has a passion to develop colleagues on their team </li><li>Bachelor’s degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Senior Manager, Insurance Product Strategy

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI272087904

Member Service Advisor, Asheville (Branch Advisor)

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI271665761

Member Service Advisor, Ahoskie (Branch Advisor)

Description:CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONLoss Mitigation Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate loan losses. NORMAL DAY-TO-DAY WORK<ol><li>Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.</li><li>Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency</li><li>Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.</li><li>Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.</li><li>Accurately document all member interactions, payment agreements, and actions plans in the core collection system.</li><li>Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.</li><li>Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.</li><li>Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.</li><li>Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 4-6 years experience in consumer loan product collections, financial services or related field. </li><li>Must have an understanding of accounting principles and business financial statements and tax returns.</li><li>Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.</li><li>Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law. </li><li>Strong interpersonal skills with ability to work in a team environment.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in finance, Accounting, Economics, Business or related field required. </li><li>Prefer a minimum of 2-4 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions in desirable.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI271665762

Loss Mitigation Specialist

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe individual who excels in this position will have demonstrated experience in multiple information security technologies, including, but not limited to: SIEM, SOAR, email security, vulnerability management, network, and endpoint security controls. The individual will also play a key role in deployment, troubleshooting, testing, risk rating, and maintaining cyber security tools, platforms, and programs within the credit union. The successful candidate will display a passion for developing new skills in the field of information security. The Senior Cyber Security Engineer will actively participate in incident response, security program and control implementation, administration, automation, and documentation. The individual will assist internal teams as well as external service providers on technical projects. NORMAL DAY-TO-DAY WORK<ol><li>Research, engineer, design, and implement security solutions to enhance the management of cyber security risks within the credit union. </li><li>Support the day-to-day maintenance of all cyber security applications, including administration, deployment, troubleshooting and maintaining all cyber security tools. </li><li>Create and maintain playbooks, standards, automation, processes, and procedures around security disciplines with a focus on administration of platforms.</li><li>Identify, design and complete regular security audits related to administrative access and activities for security platforms as well as perform regular security audits as required.</li><li>Research, recommend, implement changes and additions to security controls and business application solutions. </li><li>Identify and track metrics related to performance and improvements to related cyber security tools.</li><li>Develop, respond to and investigate alerts related to misuse of credit union technology. </li><li>Create and edit scripts for integration and analysis of all cyber security controls for coverage and effectiveness.</li><li>Serve as a backup for incident response, ensuring readiness to take immediate action in the event of security breaches or system incidents, providing support in containment, analysis, and remediation efforts.</li><li>Stay informed of tools, techniques and components utilized in the industry through research and apply this knowledge to system(s) being secured. </li><li>Work with end-users to identify and mitigate security threats. </li><li>Understand and support team, department, applicable credit union regulations (NCUA), policies and procedures, strategic goals, and vision. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 - 9 years' experience in an information security, systems administration or IT engineering role.</li><li>Solid experience and understanding of incident response, vulnerability management, security engineering, security automation, risk rating, network security, threat intelligence and systems administration concepts. </li><li>Experience tuning rules that identify anomalous and/or suspicious behavior within SIEM, IDS/IPS, and similar platforms. </li><li>Ability to work flexible hours and weekends as needed, as well as participate in a 24/7 rotation schedule. </li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>BA/BS in Information Technology, Information Security, Information Assurance or equivalent experience. </li><li>Experience managing Active Directory, and ADFS. </li><li>Experience with regular expressions and scripting (PowerShell, python, bash, etc.). </li><li>Familiarity with network and systems administration and operations concepts. </li><li>Comfortable with multiple operating systems, including Windows, macOS, and Linux. </li><li>Certifications in one or more Information Security Domains or on security platforms (Security+, GSEC, CISSP, GCIH, GCED, GDSA, etc.).</li></ol>Requirements: PI271576078

Senior Cyber Security Engineer

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Reporting Analyst role will be responsible for applying the principles of GAAP to help prepare robust financial reports and financial statements utilized by Management and the Credit Union Board of Directors. The individual in this role will also help manage reporting and analysis functions, prepare and distribute various internal financial and regulatory reports, lead research and resolve complex accounting and financial reporting issues. This role will serve as a primary liaison with internal and external bodies. NORMAL DAY-TO-DAY WORK<ol><li>Prepare complex monthly financial analysis and reports for Executive Management. Draft annual, semi-annual, quarterly and monthly financial statements and forms, as well as timetable calendars for such statements.</li><li>Perform monthly trend/variance/ratio analysis and provide context to material differences to forecast team, including a comparison of budgeted, forecasted, and actual results.</li><li>Provide insightful recommendations based on analysis to improve budget/forecast performance by evaluating monthly results of capital expenditures, non-interest income and operating expenses.</li><li>Develop and maintain a set of assumptions/business calculations to be incorporated into the working forecast and approved budget.</li><li>Apply professional skepticism to interpret and understand financial results and regulatory information as well as business and financial statement interrelationships. Provide informed, proactive analysis and business insights for analytical review to enable effective decision-making for financial and regulatory reporting.</li><li>Prepare, analyze and distribute reports summarizing financial results monthly, such as the Statement of Financial Condition, Income Statement and Statement of Cash Flows, as well as NCUA Call Report and supporting documentation for quarterly submission.</li><li>Serve as trusted advisor to Management and team members by keeping up to date with GAAP, NCUA regulations, and Federal Reserve reporting requirements. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.</li><li>Work with institutional warehouse data to define the optimal way to collect, store, retrieve and analyze the data.</li><li>Review expenses, accruals and other financial information; partner with Accounting Analysts to coordinate adjustments.</li><li>Work directly with Management to ensure the delivery of fair, accurate, and timely items requested for financial audits and regulatory examinations.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>4 - 6 years of experience in Financial Accounting or Data Analysis. </li><li>Advanced user of financial software (e.g., Excel, Sage Intacct, Workday Adaptive, Oracle, Hyperion, SAP) and data analysis tools.</li><li>Demonstrated proficiency in data analysis, strong analytical skills and ability to interpret complex financial data and provide meaningful insights.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>BA/BS in Business, Accounting, Finance, Mathematics, Statistics or other analytical field of study.</li><li>Experience with preparation of complex financial statements for a financial institution.</li><li>Proven experience educating non-financial professionals about Budgeting and/or Accounting.</li><li>Experience with business intelligence, database mining, and statistical analysis tools (such as SAS or Access).</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI271576063

Senior Reporting Analyst

DescriptionSt. Francis is NOW HIRING! Come join our Patient Registration team working as a Sr. Insurance Specialist!This is a FULLTIME position. Hours will be Monday through Thursday 9A - 5:30P and Friday 8:30A -5:00PAs s Sr. Insurance Specialist you will be responsible for collecting and entering complete and accurate demographic and insurance information prior to the patient’s arrival. Verifying that the pre-certification requirements of the insurance companies have been met. Verifying the benefits coverage and quantifying the patient liability portion. Contacting the patient, the day before arrival to remind them of the appointment, set the expectation for payment, and answer any questions the patient may have.Additionally, you will:<ul><li>Pre-registers Outpatients, and Inpatients.</li><li>Verifies that the insurance coverage is in effect, determines the amount of coverage &amp; patient liability.</li><li>Verifies that Pre-certification has been obtained whenever appropriate &amp; works with the Physician’s office staff to obtain it whenever needed.</li><li>Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.</li><li>Contacts scheduled patients the day prior to their appointment to confirm they are coming and verify that all demographic &amp; insurance information is correct.</li></ul> QualificationsQualifications:<ul><li>High school diploma or equivalent Required</li><li>3 to 5 years in customer service focused environment.</li><li>Patient Account and/or Medical Insurance experience</li><li>HFMA’s Certified Patient Account Representative (CPAR) designation preferred.</li><li>Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.</li><li>Must be able to work in a stressful environment and take appropriate action.</li></ul>

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