Purpose: The Night Manager Trainee assists the management team by ensuring the smooth and efficient operations of a Dierbergs store, by developing and building the character of the team; focusing on better execution of programs, procedures and policies; and continually working toward creating better customer experiences to help create a long-term sustainable business.
Qualifications:
Essential Job Functions:
Management of Store/Department Operations
Customer Service and Customer Relations
Management of Associates and Associate Relations
Financials
Physical Requirements:
This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.
Qualifications:
- Previous retail or supervisory experience
- Demonstrated leadership through extracurricular activities
- 2+ years experience in a supervisory position in a comparable retail environment
Essential Job Functions:
Management of Store/Department Operations
- Develop proficiency of grocery operations including, but not limited to, ordering, stocking and merchandising product, overseeing aisle assignments, slotting of new products, resets, communicating with vendors and building displays
- Develop a basic understanding of front-end operations
- Maintains Dierbergs' standards on a consistent basis
- Responsible for rotation and freshness ensuring customers receive quality products
- Manages shelf and store appearance, conditions and cleanliness of total store
- Enforces and understands company policies, procedures and union contract agreements
- Monitors associates' weekly average hours and controls overtime usage
- Assists with the implementation of company directives
- Maintains a safe and secure work environment, and continually builds safety awareness
- Responsible for operations of total store when opening and closing
- Maintains excellent attendance and punctuality
- Additional tasks as assigned/requested
Customer Service and Customer Relations
- Assists in monitoring total store for ideal conditions
- Handle, respond to and resolve customer issues and complaints
- Ensures that customers' needs are met and exceeded daily
- Initiates customer contact
- Smiles and has good eye contact and is enthusiastic with customers
- Promotes, maintains and ensures customers receive high service levels
- Demonstrates "sense of urgency" in maintaining proper service levels at all times
Management of Associates and Associate Relations
- Responds to and resolves Associate issues including, but not limited to, schedule concerns, job performance accountability, customer complaints, contract violations and issues corrective action
- Holds Associates accountable and takes appropriate actions
- Provides honest and timely feedback, recognition, and/or corrective action
- Demonstrates conflict resolution skills/deals with conflict honestly
- Encourages teamwork throughout the store
- Sets the example by working the necessary schedule to include weekends and holidays
- Coaches and mentors Associates
- Provides a positive environment, motivating others to succeed
- Completes honest Performance Reviews and develops action plans
- Communicates effectively with all store Associates
Financials
- Understands all variables affecting store overall profitability including workers' compensation, inventory control, and operating expenses
Physical Requirements:
- Ability to be able to stand on your feet for up to eight hours
- Ability to be mobile throughout store for extended periods of time
- Ability to operate electric pallet jack, high lift, baler, hand jack and safety cutter
- Ability to lift products weighing up to 65 lbs (ex: floor to waist, waist to shoulder); occasionally lift up to 40 lbs overhead
- Ability to push or pull 6-wheel stock carts with loads weighing up to 250 lbs and 2-wheelers with loads weighing up to 175 lbs used to transport cases of product
This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.