NSO Warranty Coordinator

Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
•A choice of medical plans that are best in class
•Dental and Vision Insurance
•Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
•Adoption Assistance
•Short-Term and Long-Term Disability
•Life, Accident and Critical Illness Insurance
•Identity Theft Protection
•Employee Assistance Program
•Business Travel Insurance
•401(k) Retirement Plan
•Flexible Spending Accounts
•Tuition Reimbursements up to $5,250 per year
•Quarterly Restricted Stock Units Program
•Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!

Position Overview

This position will be administrating construction and equipment warranty claims on new stores for the first year of operation including logging and tracking claims from cradle to grave.

Responsibilities

• Accept & review warranty claims from Managing Partners/Market Partners and initiate claims with general contractors and vendors on their behalf.
• Tracking and follow-up on the warranty claims, holding the parties responsible accountable for the repairs/replacements.
• Maintain the NSO warranty tracking tool (Smartsheet) with updates such as loading new store and equipment information.
• Assist with department administration tasks such as weekly site list emails and facility store assignments.
• May encounter company trade secrets, confidential information, and intangible assets.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

• Operations experience within our brands a plus.
• Experience in commercial construction or facilities a plus.
• Word, Excel, and Outlook experience required.
• Smartsheet experience a plus.
• Detail oriented and organized individual needed.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.