Patient Services Coordinator/DNT/UKHC

Job Title
Patient Services Coordinator/DNT/UKHC

Requisition Number
RE55006

Working Title
none

Department Name
MD100:DENTAL GROUP CLINICAL PRACTICE

Work Location
Lexington, KY

Grade Level
06

Salary Range
$16.20-24.82/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

4 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting in front of a computer for extended periods of time.

Shift

Monday – Friday; Day Shift.

Job Summary

The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.

Skills / Knowledge / Abilities

Customer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.

Deadline to Apply
07/09/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.