Patient Services Coordinator/UKHC

Job Title
Patient Services Coordinator/UKHC


Requisition Number
RE50189


Working Title
Patient Services Coordinator - Head, Neck & Respiratory Clinic


Department Name
M3030:Cancer Clinic Services


Work Location
Lexington, KY


Grade Level
07


Salary Range
$17.50-27.31/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


HS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


5 yrs




Required License/Registration/Certification

None



Physical Requirements

Ability to lift less than 10 pounds.



Shift

Monday – Friday, Day Shift; 8:00am – 5:00pm or 8:00am – 4:30pm.



Job Summary

The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments.

This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.

Duties include, but is not limited to, consents for treatment, authorization for release of information, Federal Medicare messages, HIPAA Privacy Notices; assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications, insurance plan codes, and coordination of benefits; assign medical record numbers after completing thorough search of database; ensures that necessary referrals and insurance authorizations have been obtained; direct patients/visitors to correct location; treats all internal and external customers with dignity and respect; use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork; display teamwork and collaboration with coworkers, and compile with federal, state, University, hospital and departmental policies and standard other healthcare professionals to care for patient needs.



Skills / Knowledge / Abilities

MS Windows, EPIC, Telephone etiquette, customer service



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.



Deadline to Apply
05/13/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.