Patient Services Coordinator/UKHC

Job Title
Patient Services Coordinator/UKHC

Requisition Number
RE52549

Working Title
Cancer Acute Treatment Clinic

Department Name
M3030:Cancer Clinic Services

Work Location
Lexington, KY

Grade Level
07

Salary Range
$17.50-27.31/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Monday – Friday, Day Shift; 8:00 am – 5:00 pm.

Job Summary

The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments.

This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.

Duties include, but is not limited to, consents for treatment, authorization for release of information, Federal Medicare messages, HIPAA Privacy Notices; assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications, insurance plan codes, and coordination of benefits; assign medical record numbers after completing thorough search of database; ensures that necessary referrals and insurance authorizations have been obtained; direct patients/visitors to correct location; treats all internal and external customers with dignity and respect; use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork; display teamwork and collaboration with coworkers, and compile with federal, state, University, hospital and departmental policies and standard other healthcare professionals to care for patient needs.

Skills / Knowledge / Abilities

MS Windows, EPIC, Telephone etiquette, customer service

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply
12/16/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.