Post Closing Coordinator

Post Closing Coordinator

Posting Description

The Homeowner Services Post-Closing Coordinator supports partner families across the full Habitat homeownership lifecycle — from application through settlement and long-term homeowner success. Operating within the One Habitat model, this role strengthens continuity, coordination, and financial readiness by supporting applicant processing, financial documentation, settlement preparation, post-closing engagement, and QLO-aligned loan processing functions.
Working collaboratively across departments, this position helps ensure a seamless experience for partner families while supporting organizational compliance, risk mitigation, and sustainable homeownership outcomes.

Primary Duties and Responsibilities

Partner Family Lifecycle Support
* Process incoming applications in collaboration with Homeowner Services staff
* Review applications for completeness, accuracy, and program alignment
* Request supplemental documentation as needed
* Prepare and distribute approval, denial, or incomplete application correspondence
* Support families through pre-selection, selection, and interview processes
* Maintain accurate and organized partner family records

Financial Readiness & Stability Monitoring
* Collect, track, and maintain financial documentation throughout a family’s program tenure
* Maintain up-to-date financial and contact records within Homekeeper
* Conduct regular check-ins to support financial readiness and program compliance
* Monitor documentation for consistency, changes, or emerging concerns
* Alert Homeowner Services leadership of significant income, credit, or eligibility risks
* Track progress toward settlement milestones and timelines

Settlement Coordination & Integration
* Support families’ transition from program participant to homeowner
* Prepare, organize, and track settlement-related documentation
* Coordinate settlement activities with internal departments and external partners
* Monitor timelines, dependencies, and readiness indicators
* Maintain compliance with loan origination and settlement requirements
* Participate in required trainings and compliance updates

QLO-Aligned Loan Processing & Compliance Support
(Support role; does not replace designated QLO authority unless otherwise assigned)
* Assist with collection and verification of borrower financial documentation
* Maintain accurate loan files and supporting documentation
* Support preparation of loan origination and settlement documentation
* Track required disclosures and compliance checkpoints
* Coordinate with internal finance staff and external lending partners
* Enter and update loan-related data within homeowner and loan management systems
* Monitor loan readiness and closing timelines
* Escalate discrepancies, missing documentation, or compliance concerns
* Maintain awareness of applicable lending and program requirements
* Complete required loan origination and compliance training

Post-Closing Homeowner Support
* Serve as a primary contact for settled Habitat homeowners
* Respond to homeowner inquiries via phone and email
* Escalate issues or concerns to appropriate departments as needed
* Support post-closing documentation and record verification
* Assist with administrative transitions such as billing, servicing, or account updates
* Conduct outreach regarding resources, programs, and homeowner events
* Maintain accurate homeowner records within Homekeeper

Cross-Functional & Departmental Support
* Provide backup support across Homeowner Services functions as needed
* Assist with sweat equity tracking and homebuyer education coordination
* Participate in homeowner meetings, dedications, and engagement events
* Support departmental administrative workflows

Safety Responsibilities
* Adhere to Habitat safety policies and procedures
* Promote safe practices at all Habitat locations and events
* Immediately report safety concerns or incidents
* Support safety investigations when applicable

Additional Responsibilities
* Perform other duties as assigned

Qualifications
* High School Diploma required; Associate’s or Bachelor’s degree preferred
* Experience in administrative support, coordination, financial documentation, or client-facing roles
* Nonprofit, housing, or lending experience preferred
* Familiarity with CRM/database systems (Salesforce or Homekeeper experience a plus; training provided)
* Proficiency with Microsoft Office Suite
* Valid driver’s license and reliable transportation
* Spanish language skills a plus

Knowledge, Skills & Abilities
* Strong attention to detail and documentation accuracy
* Excellent organizational and time-management skills
* Ability to manage multiple priorities and deadlines
* Strong written and verbal communication skills
* Ability to build positive relationships with diverse populations
* Ability to work independently and collaboratively
* Sound judgment and problem-solving skills
* Commitment to confidentiality, ethical conduct, and compliance

Core Competencies
* Mission & Ecosystem Mindset
* Ethical Conduct & Confidentiality
* Documentation & Compliance Orientation
* Relationship Stewardship
* Results Orientation
* Initiative & Adaptability
* Stress Management / Composure
* Diversity & Inclusion
* Reliability & Accountability
Compensation: $45,000 to $65,000

Those interested should apply via our website https://www.habitatchesapeake.org/careers/

#LI-aff

About

Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.

HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Function

US Affiliate

Auto req ID

10743BR

Position Category

Affiliate-Opportunity

Position Type

Affiliate

Geographic Location

North America

Location

Baltimore, MD

Affiliate Name

Habitat for Humanity of the Chesapeake