Principal Cloud Engineer, Customer Protection Technology

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Cloud Engineer, Customer Protection Technology to work in Westlake, TX!

Principal Cloud Engineer, Customer Protection Technology

Job Description

Fidelity’s Enterprise Cybersecurity team seeks a motivated Cloud Engineer to support Customer Protection Technology (CPT) and Fidelity Risk. You’ll demonstrate DevOps and SRE practices to deliver CI/CD pipelines, enable high-scale, highly available services, and drive resilience through automation and Infrastructure as Code. Our team focuses on reliability using standard methodologies in Resiliency Engineering, Automation, Observability, and Chaos Testing.

We value diverse technical backgrounds and offer opportunities for complex problem-solving. Ideal candidates have experience in Cloud, DevOps, and SRE, with a strong focus on automation and operational excellence.

The Expertise You Have

• 8+ years in technology roles with a bachelor’s degree or higher in a related field.
• 5+ years building advanced CI/CD pipelines (Jenkins) and supporting distributed systems at scale.
• 1–2 years in AWS cloud development and migration; experience with resilient cloud platforms.
• 2–4 years in software development (Python, NodeJS, or Java) with emphasis on SDLC and automation.
• Hands-on experience with Kubernetes and container orchestration.
• Strong Linux/Unix systems administration skills, including Bash scripting.
• Familiarity with distributed, highly concurrent service-based architectures.

The Skills You Bring

• Proficiency in automation using Python, Bash, and Shell scripting.
• Expertise in CI/CD pipelines, configuration management, and test automation (Jenkins, Ansible, Docker).
• Experience with Infrastructure as Code (Terraform, AWS CloudFormation).
• Solid understanding of Linux/Unix internals, system performance tuning, and troubleshooting.
• Strong understanding of AWS and DevOps concepts.
• Knowledge of observability tools (Datadog, Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry).
• Ability to maintain scalability, resiliency, and implement advanced observability practices.
• Skilled in troubleshooting, root cause analysis, and incident management under pressure.
• Effective communicator with ability to engage technical and non-technical audiences.
• Collaborative mindset with a passion for learning and sharing procedures.

The Value You Deliver

• Support development squads with DevOps delivery and best practices.
• Deliver high-quality, maintainable solutions in an agile environment.
• Define and execute reliability and observability strategies to ensure system availability.
• Reduce toil and improve efficiency through automation and process refinement.
• Troubleshoot complex issues across hardware, software, network, and cloud environments.
• Mentor peers and guide teams in building highly available, observable systems.

The Team

• Passionate about technology and solving complex problems.
• Collaborative, open communicators who value initiative and ownership.
• Committed to quality, testability, and sound design principles.

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.