Job Description:
The Role
The Workplace Investment Quality Engineering Center of Excellence (CoE) is seeking a skilled individual contributor to support the resilience and observability of Workplace Investment (WI) applications across pre-production and non-production test environments. This role involves hands-on technical development and partnership, cross-functional collaboration, and a strong focus on proactive issue resolution and environmental stability.
The successful candidate will drive monitoring initiatives across WI product lines—including Health Care (HC) and Stock Plan Services (SPS)—and work closely with development, engineering, and operations teams to identify and address root causes. This role also includes regular reporting to leadership and partnership with Enterprise Infrastructure (EI) to align monitoring practices with production standards.
Required Qualifications and Experience
Bachelor's or master's degree in computer science, Software Engineering, or a related technical field
9+ years of experience supporting and operating complex, largescale production environments
Deep technical expertise and extensive hands-on experience with monitoring and observability platforms, including CloudWatch, Datadog, Splunk, and the ELK stack
Strong proficiency in distributed systems and technologies, including Java, Python, and cloud platforms such as AWS and/or Azure
Experience working with both batch processing and online transaction processing (OLTP) applications
Proven hands-on experience with CI/CD and DevOps tooling, including GitHub, Jenkins, Concourse, Ansible, Maven, JUnit, Docker, JMeter, Artifactory, Sonar, Veracode, Kubernetes, and UDeploy
Practical experience with container orchestration platforms, including Kubernetes, AKS, EKS, and ECS
Core Competencies & Leadership Skills
Collaborates effectively with operations teams and business stakeholders to improve stability, reliability, and performance
Supports operational readiness, incident response, and continuous improvement, with a strong focus on root cause analysis
Communicates complex technical concepts clearly to both technical and nontechnical audiences
Engages stakeholders effectively, balancing technical constraints and business priorities
Designs, scales, and sustains automation initiatives across teams and environments
Breaks down complex initiatives into actionable work with clear business value
Self-directed professional with strong analytical, problem-solving, and critical thinking skills
Demonstrates a collaborative mindset, strong ownership, and continuous improvement focus
The Team
The WI Quality Engineering CoE is committed to driving innovation, improving operational efficiency, and enhancing customer experience. Our mission is to promote stability through engineering excellence across all WI environments, reducing friction in the software development lifecycle, and increasing transparency throughout the organization.
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.